Job title: L&D Consultant (AI and Data)
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Job Category: Human Resources
Hours per week: 35
Location: Exhange Tower, Harbour Exchange Square, London, London, E14 9GE, Financial Ombudsman Service
Pay: £444.44 per day
1 – 2 days office based and 3 – 4 days homebased.
The purpose of your role
We are at the beginning of our organisational journey in data and AI capability building. The L&D Consultant will work directly with the Director of Organisational Capability to design a clear, ambitious and practical enterprise-wide learning strategy focused on AI and data capability uplift.
This role will create the strategic blueprint for how we:
- Raise foundational AI and data literacy across the entire organisation.
- Build targeted data and AI learning pathways for specific functional areas.
- Develop technical programmes (including apprenticeship levy-funded options) to support specialist upskilling and professional certification.
This work will directly support the creation of a compelling learning strategy that prepares colleagues for the opportunities and challenges of AI, ensures responsible and informed adoption, and aligns with organisational priorities. Operational delivery remains with the internal team; this role is exclusively strategic.
You’re accountable for:Data & AI Learning Strategy
- Develop a coherent, organisation-wide learning strategy that builds confidence, capability and responsible use of data and AI.
- Design a multi-tiered capability framework (foundation > intermediate > advanced) aligned to our organisational roles and future needs.
- Create learning pathways and recommended interventions for generalist, functional and technical audiences.
- Identify success measures, KPIs and milestones to track capability uplift.
Foundational Data & AI Literacy (Learning for All)
- Define and recommend learning solutions that build a baseline understanding of AI, data concepts, responsible/ethical AI and practical workplace applications.
- Build on earlier work in this space, integrating it into a more comprehensive strategic approach.
Targeted Functional Upskilling
- Partner with operational and enabling functions to understand where AI and data can add the most value.
- Create tailored learning pathways for functions such as casework, operations, HR, finance, digital/IT, and customer services.
- Recommend appropriate learning approaches (blended learning, simulations, in-role learning, vendor-led programmes).
Technical Skills & Certification Programmes
- Develop a strategy for deeper technical development.
- Identify relevant certification routes.
- Recommend where apprenticeship levy funding can be used to support structured, accredited learning.
Future Skills & Horizon Scanning
- Conduct external research to understand emerging AI and data trends relevant to our work.
- Provide insight on future skills needed over the next 3 to 5 years.
- Advise on partnerships with learning providers, universities, vendors and accreditation bodies.
Stakeholder Engagement & Influence
- Work closely with senior leaders to ensure alignment with organisational priorities and digital strategy.
- Provide high-quality strategic advice, positioning the organisation to navigate digital and data-driven change.
Your experience includes:
- Extensive experience in L&D strategy, organisational development, or talent management at a senior/strategic level.
- Significant experience in designing and implementing enterprise-level data, digital or AI capability strategies.
- Strong understanding of AI fundamentals, data literacy, responsible/ethical AI use, and emerging industry trends.
- Demonstrated expertise in building structured learning pathways and capability frameworks.
- Experience working with apprenticeship levy-funded programmes and/or accredited technical learning pathways.
- Proven ability to work at a strategic level and influence senior stakeholders. xwzovoh
- Outstanding communication and storytelling skills, with the ability to simplify complex technical concepts.
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