To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.
We’re looking for someone with:
- A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
- Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
- Excellent organisation, who is able to prioritise customer needs above all else
- Attention to detail, being able to work at a fast pace and enjoys being busy
- Previous Employee Benefits experience preferred
- BA or BS degree preferred or equivalent experience
Using your skills, you will be:
- Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
- Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
- Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
- Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
- Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
- Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings
- Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
- Keeping up to date with all relevant product, legislative and technical changes, as required
Key Information
- 35 hours, hybrid
- Location: Birmingham
We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.
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