We are supporting a fantastic client in their search for an enthusiastic, entry-level Application Support Analyst who is looking to build a long-term career within a growing tech environment. This is an excellent opportunity for someone eager to learn, develop and progress within a supportive team.
Location:
- This role requires 2 days per week onsite in Manchester, with the remaining time working remotely.
Key Responsibilities:
- Triage incoming support requests, ensuring all required details are captured for further investigation.
- Identify time-critical or high-priority issues and escalate when necessary.
- Work collaboratively with the wider support team.
- Build and maintain strong working relationships with customer contacts.
- Support documentation, testing and general process improvement activities.
What Our Client Is Looking For:
Our client is committed to investing in the right person, offering structured internal and external training with a clear long-term career path. They are seeking someone who:
- Is keen to make a long-term commitment and grow with the business.
- Is eager to learn, take on challenges and contribute to team success.
- Brings strong communication skills and a proactive approach.
Progression & Development:
As you grow in the role, you’ll have the opportunity to develop into a Subject Matter Expert, taking on responsibilities such as:
- Providing application support via phone, email and remote access.
- Diagnosing incidents and prioritising effectively.
- Assisting with new customer implementations.
- Supporting functionality rollouts for existing customers.
- Producing and delivering internal and external training and documentation.
If you’re looking to start your career in tech with a company that will genuinely invest in your development, please get in touch. We’d love to tell you more.
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