Customer Success Manager

Customer Success Manager | SaaS | Remote | Expanding business

About the Company:

• This is a mission led SaaS business delivering scalable, intuitive technology that sits at the core of how organisations manage complex programmes and stakeholder engagement.
• Their customers are typically large, complex organisations with significant budgets and long term transformation agendas. As a result, deal sizes are substantial, and customer relationships are both strategic and commercially critical.
• With strong momentum, increasing ACVs, and a clear focus on revenue expansion within existing accounts, they’re now investing in a commercially astute Customer Success Manager to take ownership of a high value portfolio.

About the Role:

• This is a commercial Customer Success role with clear responsibility for retention, expansion, and account growth.
• You’ll own a portfolio of high-value accounts across public and private sector clients, with a focus on driving long term value and increasing account revenue.
• Own and grow a portfolio of strategic, high spend accounts
• Drive net revenue retention through renewals, upsell, and cross sell activity
• Identify expansion opportunities by aligning product capabilities to evolving customer needs
• Lead commercial conversations from value articulation through to pricing and negotiation
• Build and execute account plans focused on growth, stakeholder mapping, and revenue potential
• Develop deep, multi-threaded relationships across senior stakeholders, including budget holders
• Run QBRs/EBRs with a strong commercial lens. Linking outcomes to future investment
• Work closely with Sales on larger expansion deals and account strategy

About You:

• You’re a commercially driven Customer Success professional who’s comfortable owning a number.
• 3–5+ years’ experience in Customer Success, Account Management, or a hybrid CS/Sales role within SaaS
• Proven track record of growing revenue within existing accounts (upsell/cross-sell)
• Experience managing large, complex accounts with significant ACVs
• Comfortable leading commercial discussions — you can talk value, ROI, and budgets with confidence
• Strong stakeholder management skills and able to influence across multiple departments and seniority levels
• Experience working with public sector and/or regulated industries
• Strategic thinker with a proactive, growth-oriented mindset
• Data-driven approach to account planning and forecasting

The Package:

• Up to £65,000 OTE £75,000- £85,000 (realistic and performance-driven)
• Remote role – occasional London travel
• Clear ownership of revenue within your account portfolio
• Opportunity to play a key role in shaping a scaling Customer Success function
• Work with high value, complex customers where the product has real impact

Explore a wide range of Sales and Marketing roles across the UK & Internationally. n8 Talent is the go-to search specialist for companies looking to recruit experienced members into their scaling and growth centric teams.

n8 Talent Ltd are acting as an employment agency in relation to this vacancy.

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