Location: Whitechapel and London Area
Position type: Permanent, full-time
Working pattern: Monday-Friday, 09:00-17:30
Salary: £38,000-£45,000 per annum (depending on experience) plus performance related commission
About eCourier
At eCourier, we believe in making our customers happy. It’s a simple premise for a business and one that has helped us become one of the fastest growing companies in the logistics sector. Our dedication to service and industry-leading technology has transformed a marketplace that hasn’t had much to smile about since the 1970’s. So much so that our client list now includes some of the world’s largest and most well respected brands. All we ask of everyone who works at eCourier is to share our enthusiasm for delivering exceptional customer service and possess a desire to work as part of an effective team.
About The Role
We are actively recruiting for a New Business Development Manager to help drive growth across the London area. This is a key role that will be central to achieving eCourier’s ambitious expansion goals.
The role is based at our Whitechapel office, with a requirement to be onsite 2–3 days per week. This position also offers the flexibility for occasional home working.
Experience selling sameday logistics is preferred, but not essential. More important to us is the right attitude; we are looking for someone with a proactive approach and a genuine willingness to learn.
Key responsibilities
- Proactively identify and generate new business opportunities through cold calling, networking, and leveraging all available channels.
- Manage the end-to-end sales process, from initial lead generation and appointment setting to closing deals across a range of transactional and consultative opportunities.
- Maintain a full understanding of eCourier’s service portfolio to effectively handle enquiries and ensure clients are matched with the right suite of services.
- Prepare professional proposals and quotations, and liaise with the Accounts department to ensure seamless new account opening processes.
- Utilise HubSpot to track all sales activity (calls, meetings, pipeline) and provide accurate sales reports and forecasts when required.
- Communicate all new business wins to the Operations team to ensure successful service delivery and client satisfaction.
- Take full responsibility for the management and nurturing of all New Business accounts during their first 12 months.
KPIs
- Consistent delivery against monthly sales and revenue targets as agreed with your manager.
- Meeting or exceeding call and outreach targets to ensure a healthy sales pipeline.
- Successful scheduling of both virtual (Teams) and face-to-face appointments with clients.
- Ensuring all enquiries are followed up and resolved within established company timescales.
- Producing comprehensive, accurate proposals and quotations that strictly adhere to eCourier branding guidelines.
- Ensuring all new accounts are set up correctly, with all documentation completed and distributed to the relevant departments on time.
- Maintaining high standards of punctuality and attendance, acting as a reliable representative of the brand.
Must haves
- A proven background in Business-to-Business sales, with the ability to navigate professional environments.
- Experience in cold calling via all communication channels and the confidence to engage in person.
- The ability to present solutions clearly and persuasively to potential clients.
- Resilience and a proactive approach to hitting targets and solving problems.
- The ability to work effectively across different departments and alongside various skill sets.
- Experience in logistics sales (sameday delivery experience is highly preferred, but not essential).
- Strong Microsoft Office skills, with particular expertise in PowerPoint for proposals and Excel for reporting and data management.
In return, we offer the opportunity to develop your career within a dynamic, supportive team dedicated to helping you reach your professional goals.
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