Member Experience Manager
£34,000 – £36,000 + benefits
London | Full-time | 15‑month FTC (Maternity Cover)
Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters.
As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space – warm, professional and calm – ensuring everything runs smoothly day to day while building a strong, engaged team culture.
This is a 15‑month fixed‑term contract, covering maternity leave, and ideal for someone who enjoys ownership, variety and leading from the front.
What you’ll be doing
- Leading, motivating and developing a high‑performing front‑of‑house team
- Overseeing daily operations across reception, meeting rooms and shared spaces
- Acting as the main point of contact in the absence of the General Manager
- Managing stock levels, amenities and supplier relationships
- Supporting recruitment, onboarding and ongoing team development
- Handling member feedback with care, confidence and thoughtful resolution
Why this role?
This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element.
You’ll benefit from:
- Monday–Friday working hours (no evenings or weekends)
- A beautifully designed workspace with a strong focus on wellbeing
- A collaborative, inclusive culture that values initiative and ideas
- A leadership role with real autonomy and day‑to‑day variety
What we’re looking for
- Experience managing or supervising a customer‑facing team
- A background in hospitality, retail, coworking or a service‑led environment
- Strong communication skills and a calm, organised approach
- A proactive, solutions‑focused mindset
- A genuine passion for creating positive experiences for others
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