Senior Sales Engineer

Heartstream is building on our 40+ year legacy of growth and innovation in emergency medical technology to continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments. Heartstream includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions.

Your impact:

• Participates in customer requirements analysis, actively analyses client needs to inform the development of solutions aligned with customer expectations and business objectives, and conducts thorough assessments of existing infrastructure to recommend appropriate, scalable, reliable, and secure solutions architecture.
• Conducts comprehensive surveys of the healthcare market landscape to gather insights into data-driven solutions, trends, and potential architectural use cases.
• Identifies and proposes solutions for routine issues, leverages expertise and collaboration with senior leaders to ensure effective problem resolution, and fosters a culture of continuous improvement and proactive problem-solving within the organisation.
• Contributes to solution architecture efforts, collaborating with cross-functional teams to develop innovative solutions that meet project requirements and align with organizational objectives and industry best practices, working under limited supervision.
• Aids in the establishment of the project labour baseline, defines the initial allocation of labour resources required for project execution, and ensures clarity and alignment regarding the distribution of workforce efforts and responsibilities.
• Creates standardised architecture templates, ensures consistency and clarity in project documentation, and facilitates efficient communication of project scope, objectives, deliverables, and timelines to stakeholders.
• Test configured solution, ensuring solution is optimal, resolving any issues and proactively advising the customer through their testing while controlling project scope.
• Stays current on product, solutions, services, IT, and industry trends, offers clients best-in-class solutions, ethically monitors competitor product offerings, and actively engages as a member of the Community of Practice for solution architecture.
• Develops tailored solutions by collaborating with domain experts that align with customer requirements and budgetary constraints, ensuring the delivery of tailored and cost-effective solutions that meet client expectations and drive business value.
• Collaborate closely with Product Management acting as VoC, Feeback loop sharing industry and market trends, and support the delivery of the informatics roadmap
• Compose training materials and conduct end user training demonstrating end to end functionality.
• Participate in pre-sales opportunities with Sales and Business Development team to provide technical or industry knowledge toward work estimates and transition to the engagement delivery team as needed

Our commitment to collaboration

• Your work will directly improve the quality of emergency medical services and enhance patient safety and survival rates by making high-quality care accessible to more people around the world. As part of a number one provider of therapeutic care solutions, your contribution will help us continue to save more lives every year. With every project, you’ll be making a world of difference.
• We believe collaboration is better together than apart. For this remote-based team, this means working from home in the United Kingdom with regular customer visits across EMEA (c70% of time).

You’ll thrive in the role if you have:

Education

• Bachelor’s Degree or equivalent, in a relevant subject.
• Master’s Degree is desirable.

Certifications

• Project Management Professional (PMP)
• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Experience in healthcare IT, HER integration environment
• A deep understanding of API integration strategies
• A deep understanding of connectivity & network systems, IT Integration, Hosted SaaS, Interoperability data formats (for example: FHIR, HL7, Open HER)
• Knowledge of EPCR and EMR systems and clinical data flows in Emergency Medical Services and Hospital systems
• Knowledge of AWS cloud architecture, data platforms and data warehouse
• Sound compliance knowledge NIS2, ISO2700, GDPR, HIPAA, EU Data Act etc
• Strong understanding of cybersecurity
• Strong understanding of Identity & Access Management
• Solid project management, needs analysis, risk management experience
• Strong communication and stakeholder management skills
• Team player mindset and enthusiasm for cross functional working

If you find this role intriguing and possess several of the required experiences, we welcome your application. You might still be the ideal candidate for this position or other openings at Heartstream.

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