Hybrid Head of Contact Centre & Customer Experience

Company: Clarion Housing Group
Apply for the Hybrid Head of Contact Centre & Customer Experience
Location: Rochester
Job Description:

A national housing association is seeking a Head of Contact Centre to lead a multi-site operation, focusing on strategic oversight and customer engagement. The ideal candidate will have extensive experience in customer service management and a deep understanding of the social housing landscape. This hybrid role requires strong change leadership to inspire teams while ensuring operational excellence and regulatory compliance. If you are passionate about enhancing resident experiences, this could be your next opportunity.#J-18808-Ljbffr…

Posted: April 3rd, 2026