About Us
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
The Role
The Assistant Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in partnership with the Store Manager.
Responsibilities
- Responsible for driving sales to reach goals and assist with sales in the boutique during busy times.
- Responsible for all administrative work.
- Oversee stock management: ensuring smooth inventory, handling buyback, RTV, pricing stock, and ensuring all creations are shipped correctly and fully verified.
- Train and lead the team to provide excellent customer service and high performance in sales ceremonies.
- Be an ambassador of the brand: assist the store manager with clienteling activities and manage high‑profile client relations, identifying customer needs and building long‑lasting relationships.
- Prepare and write reports (daily, weekly, monthly) within deadlines in a comprehensive manner, including Time Attendance and other required reports.
- Maintain the store’s appearance to be inviting and welcoming, including all maintenance matters, and ensure full execution of corporate strategies and procedures.
- Analyze and interpret performance information to support team improvement.
- Analyze and interpret KPIs to implement actions that drive business.
- Manage staff performance, shifts, duties, holidays, and absences.
- Work with external partners (e.g., hotels/concierges) to create business opportunities.
- Review and implement systems, processes, and procedures to ensure smooth, safe, and efficient store operation.
Skills
- 5+ years of experience as a Retail leader.
- Luxury fashion/retail industry experience.
- Experience in a concession in Harrods is a plus.
- An entrepreneur capable of driving results, adaptable, problem solver, and strategic.
- Well connected with strong interpersonal and relationship‑building skills.
- Elevated customer service skills; a true fashion expert with a passion for sales.
- Strong in talent development and leadership.
- Exceptional verbal and written communication skills.
What We Offer
- Highly competitive pay.
- Comprehensive benefits package and company uniform.
- Employee discounts.
- Diverse and inclusive working environment.
- Career progression and development programs.
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