Hybrid CX & Service Design Lead: Elevate Customer Journeys
Company: 1st Formations
Location: London
Posted: April 3rd, 2026
A business solutions provider in Greater London seeks a CX & Service Design Lead to enhance customer experience. The role involves identifying customer journey friction points and designing intuitive self-service solutions. Ideal candidates will have a strong analytical background and experience in service design. Offering a competitive salary and hybrid working model, this role presents the opportunity for significant impact in a rapidly growing company.
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