Customer Service Advisor

Customer Services Administrator | CorbyMonday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby£28500.00Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships?Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.What you’ll be doingYou’ll be the day-to-day customer service contact for a portfolio of key customers, ensuring a smooth end-to-end experience from order to delivery:Building and maintaining strong working relationships with allocated key customersProcessing orders, sample requests and complaints in line with standard proceduresUsing the CRM system to manage customer activity and communicationCompleting daily order allocation actions to keep service levels highCoordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) deliverySupporting KPI performance and contributing to customer reviewsOverseeing collection and packaging asset return completionsProcessing export orders and paperwork (where required)Multi-skilling to provide cover for colleagues and support the wider teamWhat we’re looking forEssentialProven experience in a Customer Service role (ideally within FMCG)Confident with Microsoft OfficeA “can do” mindset with a practical, solutions-focused approachStrong communication skills—able to handle queries/complaints professionally with internal and external stakeholdersHighly organised, able to prioritise and stay calm under pressureA team player who enjoys collaborating and supporting othersDesirableExperience working within a complex network of internal and external teamsKnowledge of the food manufacturing industryUnderstanding of export processesWhat you’ll getThe opportunity to join a global organisation with strong backing and stabilityCompetitive salary26 days holiday + bank holidaysHealth Cash PlanAfter probation: access to Perkbox rewards and discountsUp to 10% matched pension schemeReady to bring your customer first mindset to a global business? Apply now….