A STORY CALLED | ACCOUNT MANAGER
Do you thrive on building strong client relationships, driving growth and delivering exceptional work?
We are looking for an experienced Account Manager to manage and grow a portfolio of clients while ensuring seamless project delivery and outstanding service. This role will focus on client relationship management, strategic account development and overseeing delivery to the highest standard.
Who are we?
A Story Called is a full service creative agency committed to producing show stopping creative for brands that matter. We are a remote first company, you can work from home forever or never, you choose. A Story Called is a place where everyone is treated equally and given the opportunity and responsibility to grow and reach their potential. We are a thriving, ambitious organisation that will take you on a real career journey. We believe in continually making progress both internally for our staff and externally for our clients.
Who are you?
The ideal candidate will be commercially aware, highly organised and confident in managing multiple client relationships. You will take a proactive and consultative approach, understanding client objectives and aligning A Story Called’s services to deliver measurable value.
You will be confident leading conversations, shaping briefs and managing delivery teams to ensure projects are delivered on time, within budget and to the highest standard.
You will have at least 3 years of experience in an Account Management role with a similar level of Project Management experience in an agency environment.
What does the job involve?
Although this role will focus heavily on client relationship management and growth, as part of a full-service agency, you will oversee delivery across multiple marketing disciplines.
Client Relationship Management
- Act as the primary point of contact for a portfolio of clients (up to approximately £1m)
- Build deep relationships with key stakeholders and understand their business challenges
- Shape and refine client briefs to align deliverables with strategic objectives
- Provide regular updates, reports and insights including campaign reporting and quarterly reviews
- Advocate for the client internally while balancing commercial and strategic priorities
Project & Delivery Management
- Manage projects from planning through execution to reporting
- Ensure delivery on time, within budget and to brief
- Translate strategy into clear, actionable plans for delivery teams
- Maintain accurate reporting across budgets, billable time and campaign performance
- Ensure quality standards and alignment with client objectives
Strategic Account Development
- Identify opportunities to grow accounts through upselling and cross-selling
- Collaborate with leadership on tailored proposals and pitches
- Lead strategy meetings to uncover growth opportunities
- Work towards clear revenue targets and expansion goals
- Use NPS and client feedback to inform improvements
Budget, Commercial & Resource Management
- Manage client budgets to maximise profitability and long-term value
- Accurately forecast revenue and track performance
- Manage scope changes, retainer renewals and commercial conversations
- Allocate resources efficiently across internal teams and partners
Process & Continuous Improvement
- Refine client service processes to improve efficiency and scalability
- Adopt and explore new ways of working through automation, AI and emerging technologies.
- Conduct post-project reviews to capture learnings and improve future delivery
What’s in it for you?
You will be joining a supportive and creative team of people and given a high level of responsibility and autonomy.
We completely trust our team and this role will be fully remote.
At A Story Called, we strive to be the agency of choice to work with and work for, through a culture of transparency and education. We will continuously invest in your personal development to help you grow in knowledge and confidence.
The way we work:
A reduced 35 hour week.
Remote working option at all times.
Generous holiday allowance.
Salary range: £35k-£40k pa DOE
To apply please send your CV plus an introductory email explaining why you are the best candidate for this position to: careers@astorycalled.com
Please put “Account Manager” in the subject title.
Closing Date: TBC
To find out more about us, please visit our website A Story Called
STRICTLY NO AGENCIES
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