Join a Leading University at the Heart of London. Situated within the Financial Services part of the Directorate (alongside Credit Control, Financial Accounting, Payroll & Pensions, Tax, and Treasury), the Income Services team oversees a broad and critical portfolio centred on the management and governance of the income it is responsible for, that touches upon all areas of the University. This includes the processing of bank statement income across multiple currencies, providing support for a wide range of payment acceptance channels and the management of the multi‑functional King’s eStore. Income Services also leads on PCI DSS compliance from a Finance perspective, ensuring stringent payment security standards, robust internal controls, and adherence to statutory obligations. In addition, the team plays a key and proactive role in counter‑fraud activity through proactive monitoring, risk assessment, and close collaboration with internal and external partners. The successful candidate will play a key role in supporting PCI DSS compliance and cultivating a fraud awareness and prevention culture within the University.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
About the Role
The Compliance Officer role supports and strengthens financial and regulatory compliance with responsibilities spanning both PCI DSS (Payment Card Industry Data Security Standard) and counter fraud activity. The post holder supports the Senior Compliance Officer in the continual maintenance of PCI DSS compliance throughout the year including the annual assessment period, reviewing and improving processes, maintaining accurate documentation, monitoring departmental adherence, and helping to translate requirements into clear, practical guidance for colleagues. This year-round activity ensures that King’s remains compliant, well prepared, and able to embed best practice into everyday operations.
Equally, the role is central to promoting and sustaining a strong organisational culture of fraud awareness and prevention. The post holder contributes to counter fraud operations by triaging fraud related enquiries, maintaining logs and supporting work on the fraud risk register. This includes maintaining and enhancing fraud awareness sites and materials to allow for the King’s community to understand and meet their responsibilities. Through proactive engagement with staff across the university, the role helps build understanding, encourages early reporting, and supports effective fraud‑risk management. More broadly, the Compliance Officer enhances King’s financial governance by maintaining audit ready records and compliance resources, supporting the administration of training programmes, and contributing to the ongoing development of controls, procedures and guidance. Working closely with colleagues across multiple cross functional business areas, particularly Business Assurance and IT Cyber Security, the post holder applies strong communication and presentation skills, analytical thinking and discretion to uphold robust compliance standards and protect the university’s financial integrity.
Responsibilities
- PCI DSS Activities:
- Maintain and improve policies, procedures and process documentation (including process mapping)
- Manage SharePoint sites, Teams channels and knowledge repositories to ensure clarity and accuracy
- Support audits, reviews and investigations through document preparation and filing
- Assist in obtaining and validating supplier compliance documentation and maintaining related logs
- Complete device spot checks and maintain the PED (PIN Entry Device) inventory
- Interview staff and report any deviations from policy or procedures
- Review and log new supplier requests relevant to PCI DSS
- Monitor linked to policies and procedures managed by other business areas relating to PCI DSS
- Continually review PCI scope and obtain annual payment acceptance channel transaction data
- Review Targeted Risk Assessments to ensure up to date and fit for purpose
- Collaborate regularly with both IT Cyber Security and Philanthropy & Alumni Engagement
- Stay up to date with card payment acceptance related news and requirement changes to PCI DSS
- Maintain and enhance both existing Counter Fraud SharePoint Hub and externally facing Counter Fraud webpages
- Research regularly to keep up to date with current and emerging fraud scams, news and trends
- Keep up to date with fraud related compliance regulatory changes that may impact the Higher Education sector and King’s
- Proactively and promptly react to any immediate fraud threats, ensuring awareness with the relevant business areas and respective communication teams, together with updates to awareness materials
- Ensure the sharing of best practice initiatives and identify and highlight gaps where improvements can be made, producing awareness materials and/or enhancing awareness sites
- Support counter fraud related training activities including the delivery and monitoring of compliance training (adding to eLearning portal, preparing materials, sense checking, tracking completion)
- Triage incoming reports and enquiries received in central Counter Fraud mailbox, responding appropriately and escalating as needed
- Maintain fraud logs and registers of enquiries and reported fraud
- Prepare fraud log statistics for annual reports submitted to ARCC (Audit, Risk & Compliance Committee)
- With support and guidance from Business Assurance, look to progress with the updating and maintaining of financial compliance initiatives, such as the Fraud Risk Register
- Potentially support low level investigations, creating clear summaries of findings
- Assist with Suspicious Activity Report (SAR) submissions to NCA (National Crime Agency)
- Support or conduct risk assessments
- Assist with and lead on the creation of a Counter-Fraud Champions network and ensure and encourage continual engagement with
- Build and maintain effective collaborative working relationships with various stakeholders both within the King’s community, irrespective of seniority, and with external third parties
Qualifications
- A university degree or equivalent professional qualification and experience is required, along with a solid and proven background in a role(s) related to compliance, counter-fraud, finance, banking, ecommerce, or other payment related fields, where ongoing compliance, controls monitoring and validation of is necessary
Required Skills
- A demonstrable security‑conscious and proactive compliance mindset, with the ability to exercise sound judgement, maintain confidentiality, and willingness to learn and apply complex compliance and counter‑fraud requirements and responsibilities
- A proven ability to comprehend, analyse and interpret complex legislation, regulatory and compliance requirements and guidance, complemented by excellent researching ability and analytical skills together with meticulous attention to detail
- Candidates must demonstrate excellent written and oral communication, with strong grammar and professionalism across all formats. They should present confidently, explaining complex information clearly at both high and detailed levels, and adapt their style to suit different audiences. xwzovoh Must have experience in preparing, facilitating, and delivering awareness or information sessions and workshops, both in person and online
- Role holder must be able to effectively prioritise and manage a varied workload to achieve organisational goals and consistently meet deadlines.
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