Global Public Sector Senior Customer Success Manager
London, UK – Hybrid
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About Virtru:
While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we’re doing something fundamentally different at Virtru. We’re setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.
We’ve created both a suite of powerful data protection applications and an open platform that’s sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we’re not just protecting data; we’re creating a new paradigm where security enables sharing rather than preventing it.
Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what’s possible when you reimagine security from the ground up.
Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we’re helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.
Responsibilities
- Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry
- Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
- Drive customer adoption and usage post-implementation – ensuring customers maximize value from Virtru solutions
- Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy
- Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
- Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product
- Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
- Build and manage people, processes, and systems that enable scalable customer success across xwzovoh our growing customer base
- Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space
Skills
- Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance
- Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies
- Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart)
- Willingness to travel (
Remote working/work at home options are available for this role….