Network Support Engineer – Wigan – £28k per annum plus company benefits
Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Network Support Engineer to join their team.
The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.
Key Responsibilities:
- Submit and process porting orders (Worldwide) with correct documentation.
- Work with carriers and project managers to complete port orders.
- Set up Maintenance Contracts on Sales Force.
- Receive and log customer support requests in real time via phone/email.
- Ensure documentation for all orders and support requests is complete and accurate.
All applicants should possess the following skills / experience:
- Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential
- Strong IT skills (Excel, Microsoft Office, CRM systems)
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.
Keywords – Networks, network support, network support engineer, porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester
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