Operations Capability Manager Location: Barnstaple Type: Full-time, Permanent Salary: up to £60,000 The Company Our client delivers high-quality services while maintaining a strong, supportive team culture. We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people.
The role of Operations Capability Manager This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team. You will directly manage a small team, including Team Leaders, ensuring performance, engagement, and continuous development.
Key Responsibilities of the Operations Capability Manager
- Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders
- Make timely, well-informed decisions in a fast-moving environment
- Act as a hands-on leader—stepping in where needed to get the job done
- Coach, mentor, and develop a team of service operators, fostering a high-performance culture
- Support and develop Team Leaders to strengthen leadership capability
- Drive accountability, ownership, and continuous improvement across the team
- Identify operational challenges and implement practical, scalable solutions
- Monitor performance metrics and take proactive action to improve outcomes
- Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction
What We’re Looking for in the role of Operations Capability Manager
- Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups)
- A decisive, action-oriented leader who can think on their feet
- Strong people management skills with a genuine passion for developing others
- Hands-on approach with a willingness to roll up your sleeves
- Experience managing team leaders or supervisors
- Excellent problem-solving and organisational skills
- Resilient, adaptable, and comfortable managing competing priorities
- Strong communication skills with the ability to influence and engage
What’s on offer for the Operations Capability Manager
- The opportunity to shape and influence operations in a growing, independent business
- A collaborative, people-first culture
- Autonomy to make decisions and drive change
- Ongoing development and career progression opportunities
Cooper Golding is acting as an Employment agency for the purposes of this role.…