We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile.
Our customers manage complex, high-stakes financial workflows — and great Product Experience is how we turn that complexity into confidence. This is a permanent function leadership role focused on making complex AP workflows feel simple, intuitive, and fast. You’ll operate at the intersection of strategy and execution — setting direction while working closely with the Head of Design, Product Managers, and Solution Leads to bring it to life.
Why This Role Exists
- Strong design foundation in place, but no single owner of the overall PX strategy
- Navigation, information architecture, and cross-product consistency need a dedicated leader to build on what the design team has established
- Mobile improvements planned for H2 2026 — Product Experience vision must be coherent across web and mobile
- Design team has built a strong component library and design system — this role adds the strategic layer on top
What You’ll Do
1. Define Product Experience Vision and Strategy
- Own the Product Experience vision across ApprovalMax — web and mobile
- Establish PX principles and design standards for all product teams
- Create a phased roadmap for platform redesign aligned with product and engineering priorities
2. Lead the Product Experience Update Programme
- Assess current UX and identify key friction points and inconsistencies
- Drive redesign from discovery to delivery in partnership with product teams
- Ensure alignment with the design system and evolve it where needed
- Plan pragmatic, low-risk rollout of major PX improvements
3. Product Experience Quality Gate
- Ensure all product teams align with Product Experience standards and principles
- Make key PX decisions and provide guidance and coaching
- Build shared understanding of PX standards across Product and Engineering
4. AI-Assisted Product Experience Patterns
- Define PX patterns for AI-assisted workflows: contextual automation, predictive actions, smart suggestions, and user guidance
- Establish principles around usability, trust, and explainability
5. Lead and Develop the Team
- Manage and mentor Design team and UX Research
- Partner with Head of Product Design (who owns design craft and system)
- Build a culture of quality, iteration, and continuous improvement
6. Collaborate Cross-Functionally
- Work closely with Product, Engineering, Marketing, and PLG (product-led growth)
- Contribute to roadmap prioritisation where Product Experience changes impact delivery
- Champion evidence-based design using research and data
How You’ll Operate
This role works in two modes:
- Programme Leadership: Work with the Head of Design to bring strategic direction to current and future product experiences. Work with Product teams for delivery
- Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles. Quality gate across all programmes
What We’re Looking For
Must-Have
- Led at least one full product experience or UX redesign in a SaaS environment
- Experience with complex B2B or workflow-based products
- Proven ability to lead and grow high-performing UX/design teams
- Strong balance of strategic thinking and hands‑on execution
- Solid grounding in UX research and applying insights to product decisions
- Pragmatic collaborator across Design, Product, Engineering, and Marketing.
Nice-to-Have
- Experience in product‑led growth environments
- Familiarity with FinTech, accounting, or approval workflows
- Exposure to international SaaS scaling
- Experience with AI‑assisted UX
What Success Looks Like
Within 12 months:
- Product Experience across web and mobile feels consistent, intuitive, and modern
- Complex workflows are significantly simpler and more guided
- Product Experience standards are embedded across all product teams
- The redesign is delivering measurable improvements
- The UX team is operating at a high and consistent level
This Role Is Not For You If
- You prefer hands‑on UI design over strategic leadership
- You want to focus only on design craft rather than product‑wide experience strategy
- You’re not comfortable driving alignment across multiple teams
What we offer
- Growing international business with 10,000+ subscribers
- Regular performance‑based compensation reviews
- 26 days paid time off
- 1 additional day off for your Birthday
- Remote office assistance
#J-18808-Ljbffr