About the Role
Leading and inspiring the performance of the store team through our TGI Friday’s values. Overseeing aspects of the store’s operation and performance, including but not limited to People, Guest, Sales, Profit, Operations, Health & Safety and Property. Ensuring that TGI Friday’s standards are maintained, and the restaurant performance delivers its targets. Creating an environment within the store where our teams and guests feel valued, loyal and are celebrated. Leading by example and being a cultural ambassador for TGI Fridays. Being the next generation of Deputy General Managers.
Key Responsibilities
- Leading and inspiring the store team through TGI Friday’s values.
- Overseeing all aspects of store operations: People, Guest experience, Sales, Profit, Operations, Health & Safety and Property.
- Ensuring maintenance of TGI Friday’s standards and delivery of restaurant performance targets.
- Creating a valued, loyal and celebrated environment for teams and guests.
- Leading by example and serving as a cultural ambassador.
- Working as the Deputy General Manager to support the General Manager and future restaurant leadership.
Candidate Requirements
- Solid experience in a similar role with a proven track record of leading and delivering.
- Experience in restaurant/hospitality environments.
- Proven track record of leading teams to success.
- Strong financial skills – comfortable managing audits, due diligence, budgets, labour controls and forecasting.
- Strong commercial acumen to drive sales and deliver business results.
- Excellent problem‑solving skills and ability to think fast.
- Excellent communication skills to lead and inspire a team and delight guests.
Compensation & Benefits
- Competitive salary.
- Guaranteed 48‑hour contract (over 7‑day operation).
- 30 days paid holiday each year.
- Enhanced pension benefits and private medical healthcare.
- 50% discount on food in our restaurants for you and up to 5 guests.
- Participation in reward programmes, long service awards, leadership conferences and cultural events.
- Participation in local incentives offering travel experiences worldwide.
- Skill development programmes to fast‑track career progression.
- Apprenticeship programmes available at all levels.
- Refer a friend scheme with generous bonuses.
- Unlimited TRONC.
- Family friendly policies, including enhanced maternity and paternity pay.
- Wellbeing and support services with 24/7 helpline.
- Discounted gym membership and online fitness classes.
- Flexible pay options, early access to pay, savings accounts, discounts, cashback, financial coaching.
- Opportunity to make new friends.
About TGI Fridays
At TGI Fridays we are the home of the feel‑good American grill and we bring our guests back to the freedom they never knew they missed. As a Deputy General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration. Our “Showtime” guest journey brings an American style service to every shift, every plate and every table. Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!
Reporting & Structure
Reporting into the General Manager, you will be involved in all aspects of store operations. Our DGMs lead our teams, maintain our standards and offer the best experience to our guests. You lead the “Fridays Family” in store today so you can learn to run your own restaurant tomorrow.
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