Salesforce Quality Engineering Manager

We’re expanding and maturing our Salesforce delivery (Sales/Service/Experience Cloud and custom) and require a hands‑on Quality Engineering Manager to set the strategy, build robust automation (primarily Provar), and embed quality by design. Your mission is to increase release confidence and velocity while reducing cost‑to‑serve by minimising defects in production and shortening feedback loops.

Quality leadership & strategy

• Own the end‑to‑end QE strategy for Salesforce: unit, component, system, integration, regression, UAT, non‑functional.
• Define and govern Definition of Ready/Done, test entry/exit criteria, and quality gates aligned to release governance.
• Establish risk‑based testing aligned to business value and regulatory priorities.

Test automation (Provar‑first)

• Design, implement, and scale Provar frameworks: modular test assets, page object patterns, robust selectors, parameterised data.
• Integrate Provar into CI/CD (e.g., Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), enable scheduled nightly suites and PR gating.
• Build strategies for test data (synthetic, masked prod‑like), environment parity, and resilient selectors across UI changes.
• Maintain traceability: user story, acceptance criteria, test cases, automated suites, reports.

Engineering enablement

• Champion shift‑left practices (BDD/TDD, contract testing, API‑first), code review quality, and testability patterns.
• Coach engineers and analysts on writing testable user stories and executable acceptance criteria (Gherkin where useful).
• Partner with Release/Environments for scratch org usage, ephemeral test environments, and reliable pipelines.

Non‑functional quality

• Establish baseline and tooling for performance, security, and accessibility testing; integrate checks into pipelines.
• Define SLOs/SLIs for Salesforce user experience (e.g., page load, query time) and automate monitoring where feasible.

People leadership

• Lead, mentor, and develop QAs; set career paths, standards, and communities of practice.
• Manage partner testers; ensure outcome‑based contracts, quality SLAs, and knowledge transfer.

Reporting & continuous improvement

• Own quality metrics and OKRs: automation coverage, change fail rate, escaped defect rate, MTTR, cycle time, flaky test rate.
• Run root‑cause analyses and quality retros; drive remediation and preventative improvements.

Qualifications

Previous experience in Quality Engineering/QA, with Salesforce experience and experience leading or managing QE/QA teams.

• Proven expertise with Provar (test design, framework build, data strategies, CI integration, reporting).
• Hands‑on with CI/CD for Salesforce (Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), Git branching (trunk or GitFlow), code reviews.
• Strong understanding of Salesforce architecture: metadata, Apex, Flows, profiles/permission sets, packaging, sandboxes/scratch orgs.
• API/integration testing (REST/GraphQL, Postman/Insomnia, contract testing), and mocking/stubbing patterns.
• Solid test design (equivalence partitioning, boundary analysis, risk‑based test selection) and traceability practices.
• Excellent stakeholder communication; able to influence Product/Engineering, simplify complexity, and report succinctly.

Desirable

• Salesforce certifications (Admin, Platform App Builder, Platform Developer I), Provar certification, ISTQB (Advanced/TTA).
• Performance testing (JMeter, k6), security testing basics (SAST/DAST, Salesforce Shield familiarity), a11y fundamentals (WCAG).
• Experience with Playwright/Selenium and API contract testing (e.g., Pact) where appropriate beyond Provar.
• Exposure to data masking/subsetting tools and environment strategy.
• Domain knowledge in subscriptions, licensing, payments, or contact‑centre operations.

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