Resident Liaison Officer

Resident Liaison Officer – Waterloo – Social Housing Planned Works

Our client, a residential developer who have sites across London, are looking for a Resident Liaison Officer to join their Planned Works Division in Waterloo. The client will need you to ensure seamless communication across all parties, progress the projects and ensure resident’ satisfaction. You will need to build relationships with residents and provide support and information during refurbishment and maintenance works, mitigating any dissatisfaction and resolving complaints and queries swiftly and efficiently.

Key responsibilities

• Residential Communication
• Customer Service & Complaint Resolution
• Stakeholder Liaison
• Pre-Works and Needs Assessment
• Documentation & Reporting
• Community Engagement

Must have

• Experience in a Customer-Facing role
• Situation Handling
• Strong communication and customer service skills
• Positive and proactive attitude
• Ability to manage multiple tasks
• Able to work in a team
• Competent computer skills
• Full UK Driving License (with access to a vehicle)

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