Job Description
Service Leader – Social Work with Families (Access, Support & Intervention)
Salary: Grade 11 £46,968-£49,056Hours: 36 per week / Monday – FridayJob Type: Permanent
Job Purpose
To provide management and leadership of senior and service support coordinators taking overall responsibility in Access, Support, and Intervention to lead and drive delivery of consistent high‑quality support within the practice system, embedding an agile and flexible working culture to ensure adequate and robust support arrangements across. Providing a context of high support and high challenge, service leaders will be responsible for the oversight, scrutiny and accountability of support services, including an overview of staffing systems. Ensuring the implementation of best practice and service standards while building effective working relationships and supporting collaborative ways of working with service coordinators, practitioners, social workers and managers. Leading the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, and providing guidance, support and expertise to service coordinators. Ensuring that processes, systems and governance arrangements are followed and fit for purpose. The role will also provide efficient and effective support to the Head of Service in the delivery of service functions.
About You
We are looking for a confident individual, who also has:
- Knowledge of common service support systems used throughout the council.
- Good knowledge and understanding of the customers’ service support requirements.
- Knowledge of national legislation, policies, standards and initiatives relevant to this role within a local government environment – delivering customer service expertise.
- Ability to prioritise own workload and that of a large team to meet deadlines in a fast‑changing environment.
- A clear appreciation of the demands of working within a multiple stakeholder, fast‑paced, highly political environment.
- Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.
To view Service Leader role profile, please click here.
Shortlisting will take place w/c 6th April
Interviews will take place on Wednesday, 15th April
About Us
Croydon Council’s priorities
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place – a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely, for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.
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