LV Operations Manager
Location: SP HQ, Glasgow
Salary up to £86,500 per year, with a strong benefits package including an 20% annual bonus (performance related), private healthcare (family) – plus a £450 per month car allowance.
Full Time / Permanent
Flexible / Hybrid options
Help us create a better future, quicker. At Scottish Power we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.
Role
The LV Operations Manager will oversee the daily operations of the low‑voltage distribution network, ensuring optimal performance, safety and reliability. You will manage a team of technicians and incident controllers, implementing operational strategies to enhance customer service, while mentoring and coaching team members and fostering a strong team culture.
Responsibilities include minimising risk to the low‑voltage network by coordinating with Distribution Operations management teams, ensuring liaison with the Distribution HV Control Room delivers high levels in safety compliance and customer service, developing policies and strategies for system restoration activities, engaging stakeholders such as HSE, DESNZ, OFGEM, SPD and other DNOs, representing the licence area and SPD interests in industry groups, and ensuring SPD readiness for increased network risk and emergencies.
What You Will Be Doing
- Encourage and promote a safety culture and ensure compliance with all safety legislation.
- Manage the LV and Control Room interfaces with Distribution Control Room, Distribution Operational Planning, SPD Operations and Major Projects, other departments within SPEN and external business partners.
- Develop an integrated shift operations team across Control, Planning, Customer Service and Control Support functions.
- Ensure appropriate resource structure to achieve operating plan goals.
- Assist in the development and delivery of the annual Operating Plan aligned with network investment and operational excellence goals.
- Deliver performance management within the LV Operations Team.
- Manage customer service proactively and reactively to meet all KPI’s.
- Conduct strategic reviews for LV/HV Control Room Operations to prepare for regulatory changes and new technologies.
- Act as Duty Manager and Emergency Planning manager as required.
- Participate in organisational change to maintain or improve performance, productivity and service standards.
- Interface with Distribution HV control to optimise security of supplies to end customers.
- Lead LV Operations to maximise regulatory financial rewards and reduce penalties.
- Initiate process improvements for cultural, technical and financial benefit.
- Coach and develop the LV Operations team and support delivery of new processes and technologies.
- Lead the department with openness, honesty and integrity, striving to maximise productivity and reduce operational cost.
- Manage risk control framework and formulate risk management strategy.
What You Will Bring
- Expert knowledge of SP Energy Networks policies, procedures and working practices.
- Expert knowledge of health, safety and environmental legislation.
- Awareness of network development policies and procedures.
- Developed customer service skills.
- Knowledge of network and business data and SCADA network management systems.
- Innovative in applying the latest technologies.
- Contract & SLA management and general commercial & regulatory awareness.
- Developed negotiation, communication, influencing and management skills.
- Ability to devise solutions to complex problems/challenges.
- Experience in a line management role.
- Ability to deliver objectives without compromising safety, quality or customer service.
- Well‑developed consultation, negotiation and influencing skills.
- Good organisation and time‑management skills.
- Effective and confident verbal and written communicator.
- Knowledge of company code of conduct, disciplinary procedures and other HR guidance.
- Expert knowledge of company Health & Safety requirements and compliance.
- Expert knowledge of the incentive arrangement surrounding DNO activities.
Minimum Requirements
Education: Bachelor’s degree or HNC in Electrical Engineering or Operations Management, or related industry experience.
Experience: Minimum of 5 years of experience in operations management within the electrical distribution industry.
Skills: Strong leadership and team management, excellent problem‑solving abilities, and proficiency in operations management software.
What’s In It For You
Competitive salary reviewed annually, a pension scheme with double match up to 10% of your contribution, and a comprehensive benefits package.
Benefits
- 36 days annual leave
- Business mileage claimed at £0.45/Mile
- Holiday purchase – extra annual leave
- Share Incentive Plan and Share save Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
- CIOB Chartership programmes available.
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses across Central and Southern Scotland, North Wales and the North West of England. We operate over 4,000 km of cables and lines that make up the transmission network, connecting infrastructure like wind farms to the electricity system. It’s a role at the heart of Scotland’s ambition to be Net Zero by 2044.
We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, Scottish Power can offer career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity and social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neuro‑divergent or require pregnancy‑related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before the job posting end date: 10‑April‑2026.
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