Operations Manager

The Role

You will lead all aspects of bus operations, managing drivers, supervisors, Traffic Office and Allocations teams to ensure safe, reliable, and profitable service delivery.

Responsibilities

• Full depot P&L accountability and budget delivery
• Leading and developing a large team of drivers and operational staff
• Driving fleet utilisation and operational efficiency
• Identifying and delivering incremental revenue opportunities
• Improving punctuality and reducing lost mileage
• Managing union relationships and workforce engagement
• Leading on health & safety, compliance, and risk reduction
• Delivering strong KPIs across service monitoring, licence checks, testing and punctuality
• Managing customer experience and resolving service issues

Qualifications

• Proven senior operational leadership experience within bus, coach, or transport operations
• Transport Manager CPC (essential)
• Strong knowledge of UK Domestic Hours Rules and EU Drivers’ Hours Regulations
• Experience managing unionised workforces
• Demonstrable experience delivering KPIs and improving depot performance
• Commercial awareness with the ability to drive profitability
• Strong people leadership and communication skills
• Experience with Trapeze and Ticketer systems is desirable
• Competence in Microsoft Office

What’s on Offer

• £60,000 – £65,000 salary (depending on experience)
• Monday – Friday Day shift
• Company pension
• Free travel for you and your immediate family
• A senior leadership position with autonomy and impact
• Opportunity to make a real difference in local transport delivery

If you are an ambitious operational leader looking for your next step with genuine responsibility and influence, we would like to hear from you.

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