Location: Croydon, UK
Salary: £25,000 – £37,000 yearly
Posted: Mar 25, 2026
Job type: Full time
Jemca is offering a new opportunity as a Service Advisor to join our business based out of our Toyota Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles. A Service Advisor will use excellent communication skills with customers and be sure to retain them for the future. You will need to work with your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’s best brands.
What We Need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a Main dealer – Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e-mail, using online training and manufacturer technical systems
What We Offer
- Competitive basic salary
- Toyota training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
About Toyota: As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
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