We are seeking a motivated Operations Manager to join our supportive and highperforming GP Practice team. This is an exciting opportunity for someone with strongleadership, organisational and IT skills to contribute to the smooth running of thepractice and help deliver high-quality care to our patients.The Operations Manager will play a vital role within the management structure,assisting the Practice Manager in the day to day running of the practice.The Operations Manager will be directly responsible for managing all the non-clinicalteams and covering for the Practice Manger when they are out of the office.In addition to this the Operations Manager will be responsible for the practicewebsite and telecommunications system.
Main duties of the job
The following are the core responsibilities of the Operations Manager. There may onoccasion, a requirement to carry out other tasks, this will be dependent upon factorssuch as workload and staffing levels.Job responsibilities :
Responsible for the day to day running of the reception, administration,secretarial and sifting teams as business dictate, including rota and annualleave planning.
To support the Practice Manager in the development of Teamnet.
To be responsible for the creation, of templates, protocols and reports on theclinical system as the business dictates.
To be responsible for the design and update of the practice website
To be responsible for the design and update of the practice waiting roomscreens
To liaise with the Practice Manager on the development of Teamnet and anyother IT initiatives.
To be responsible for the surgery telephony system, using the system to auditcall data, identify peak times , and inform staff planning and serviceimprovements.
To provide cover in all aspects of practice finances, including payroll when thePractice Manager is not available.
To be aware of all Primary Care relevant targets and contractual obligationsincluding:
CQC
QOF
Monitor and evaluate performance of the practice team against objectives,identify and manage change.
To produce and report on regular patient surveys and questionnaires.
Produce and report regular patient surveys.
Prepare and report on surveys based on the national GPAC data.
About us
We are a progressive and caring GP Practice providing a high-quality range of primary care services for a diverse population, with a focus on inclusion and equality. GMS Practice
- List size of 12000 patients
- Rated Good by CQC
- High QoF achievement
- GP Training Practice
- Medical student teaching practice
Job responsibilities
In addition to the primary responsibilities, the Operations Manager will be requestedto:
Deputise for the Practice Manager in their absence to ensure that the practicefunctions normally.
Act as the communication link between the management team and staff.
Represent the practice locally as required.
Person Specification
Qualifications
- Good standard of education with excellent literacy and
- Experience of working with the general public
- Experience of working in a health care setting
- NHS / Primary Care General Practice experience
- Excellent communication skills ( written, oral and
- presenting)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight
- deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships.
- Proven problem solving & analytical skills.
- Ability to develop, implement and embed policy and
- procedure.
- Ability to motivate and train staff.
- Personal Qualities
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement.
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure.
- Confident, assertive and resilient
- Ability to drive and deliver change effectively.
- Ability to motivate teams, enhance morale and
- maintain a positive working environment
- Full UK driving licence.
- Educated to degree level in healthcare or business.
- Leadership and / or Management Qualification
- Experience of managing large multidisciplinary teams
- Experience of performance management, including
- appraisal writing, staff development and disciplinary
- procedures
- Experience of chairing meetings, producing agendas
- and minutes
- Previously used SystmOne clinical system
- Flexibility to work outside of core office hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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