Customer Logistics Manager
Location: Grimsby, North East Lincolnshire
Salary: Competitive + Benefits
Hours: Full-time, Monday to Friday, 08:00-17:00
We are currently recruiting for an experienced Customer Logistics Manager to join a large, well-established logistics and transport business based in the Grimsby area.
This is a fantastic opportunity for someone with a strong background in logistics, warehousing, transport or supply chain operations who enjoys leading teams, managing customer relationships, and driving operational performance.
The successful candidate will take ownership of a multi-functional operation, overseeing customer service, warehouse and transport activity, while managing key customer accounts and ensuring high service standards are maintained.
Key Responsibilities
- Manage and develop a team across customer service, warehouse and transport operations
- Oversee a portfolio of key customer accounts, ensuring service levels and customer satisfaction remain high
- Monitor and report on KPIs to identify trends and drive continuous improvement
- Handle rate reviews, spot quotes, credit control queries and commercial discussions
- Manage WMS inventory and maintain accurate stock control across the operation
- Lead projects focused on digitalisation, process improvement, standardisation and cost efficiency
- Work closely with internal departments and external stakeholders to resolve operational issues quickly and effectively
- Ensure service delivery is aligned with agreed SLAs and operational targets
Candidate Requirements
- Experience within a logistics, transport, warehousing or supply chain environment
- Previous experience in customer account management, customer service management or logistics operations management
- Strong leadership skills with experience managing or developing teams
- Excellent communication and stakeholder management skills
- Analytical and confident in reviewing performance data and identifying improvements
- Able to make decisions independently and take ownership of workload
- Experience using Warehouse Management Systems (WMS) would be advantageous
- A qualification in logistics, supply chain or a related field would be beneficial, but is not essential
What’s on Offer
- Contributory company pension scheme
- Life assurance cover
- Holiday purchase scheme
- Employee wellbeing support
- Retail cashback and discount scheme
- Ongoing training and development opportunities
This role would suit someone currently working as a Logistics Manager, Operations Manager, Transport Manager, Warehouse Manager, Customer Service Manager or Supply Chain Manager who is looking for a fresh challenge in a fast-paced and rewarding environment.
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