Business Support Manager – East CMHT (Internal MPFT Only)
The closing date is 14 April 2026
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Applications are only open to existing Band 4 Business Support Officers (BSOs) working within Mental Health Teams in MPFT.
Are you passionate about data quality, performance improvement, and making a real impact in mental health services? We are looking for a Business Support Manager to lead on data-driven performance monitoring and analytics within our Mental Health Community Teams based in East Staffs. This is a key role in ensuring accurate recording, robust reporting, and continuous improvement against the Trust’s KPIs. If you have strong leadership skills, advanced data expertise, and a commitment to supporting better outcomes for patients, we want to hear from you.
Accurate data and reliable performance reporting are the backbone of high-quality mental health care. In this role, you will ensure that our services are driven by evidence, not assumptions. By improving data consistency, monitoring KPIs, and supporting teams to act on insights, you will directly influence patient outcomes and service efficiency. Your work will help clinicians and managers make informed decisions, reduce risk, and deliver care that meets the highest standards. This is more than a support role–it’s a key driver of improvement across the services.
Main duties of the job
- Data Leadership: Champion data quality and consistency across all mental health services within the locality, ensuring accurate recording and reporting.
- Performance Monitoring: Develop and maintain systems to track and report on KPIs (both quantity and quality), providing timely insights to Operational Managers.
- Analytics & Reporting: Extract, analyse, and interpret data from organisational systems (including RiO, Power BI, and ESR) to identify trends, highlight risks, and support evidence-based decision‑making.
- Compliance & Escalation: Proactively address performance issues by engaging with clinicians and escalating concerns through appropriate pathways when necessary.
- Team Management: Lead and support business support staff, promoting best practices in data management and operational processes.
- Continuous Improvement: Work flexibly across team bases to identify opportunities for process optimisation and contribute to service development initiatives.
- Advanced understanding of business requirements within adult mental health services.
- High‑level proficiency in organisational systems such as RiO, Power BI, and ESR.
- Strong analytical skills with the ability to turn complex data into actionable insights.
- Leadership and management experience, with a focus on driving performance and accountability.
- Ability to prioritise, respond quickly to emerging issues, and maintain accuracy under pressure.
About us
Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job responsibilities
The Mental Health Community Teams deliver a wide range of therapies and interventions to adults across the South East Staffordshire locality. To ensure these services meet the highest standards, accurate data, robust performance monitoring, and consistent reporting are essential.
We are seeking a Business Support Manager who will play a pivotal role in driving data quality, performance improvement, and operational efficiency. Working closely with Operational Leads and Business Support Leads, you will manage and maintain the business support infrastructure that underpins service delivery. This includes developing and refining systems and processes to monitor performance against the Trust’s Key Performance Indicators (KPIs), ensuring data integrity, and supporting informed decision‑making through analytics.
You will also lead and line‑manage the locality’s business support team, fostering a culture of accuracy, accountability, and continuous improvement. Strong leadership, advanced data skills, and the ability to translate insights into action are key to success in this role.
Person Specification
Qualifications
- Degree level qualification or demonstrate equivalent experience, skill and knowledge
Experience
- Significant experience in senior administration role..
- Experience of line managing staff, including previous supervisory experience
- Previous experience of setting up office/ administrative systems
- Evidence of understanding, producing and analysing complex data sets or information
- Existing Band 4 Business Support Officer (BSO) working within MPFT Mental Health Teams.
- Ability to plan, schedule and organise day to day work
- Knowledge/ Experience of Patient Clinical System
Skills
- Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Good written and verbal communication skills.
- Ability to receive instruction and respond as necessary
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
- Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust.
- Understanding of Mental Health Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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