NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Specialist Children’s Services (SCS) is responsible for the provision of Community Paediatric, Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde. Services within SCS are delivered in 7 geographical areas:
- 3 Health and Social Care Partnerships in Greater Glasgow covering: North East including East Dunbartonshire, North West and South including East Renfrewshire.
- 3 Health and Social Care Partnerships in Clyde: Renfrewshire, Inverclyde and West Dunbartonshire.
The Purpose Of SCS Is To
- manage local Community Paediatric and CAMHS NHS services;
- improve the health of its population and close the inequalities gap;
- drive the local implementation of the quality strategy ensuring person centred, safe and effective care within SCS;
- achieve better specialist health care for its population;
- ensure an effective NHS process to engage in community care and children’s service planning;
- work closely with local authority colleagues to deliver effective integrated services where appropriate lead NHS participation in joint and community planning;
- modernise community health services;
- integrate community and specialist health care through clinical and care networks;
- deliver effective engagement with primary care contractors;
- work with local communities to ensure they influence decisions
Duration, Location, and Working Pattern:
Fixed Term, 1 year – Full time
Shift Pattern – Monday Friday 9am 5pm
Base location – Aranthrue Centre
Key Responsibilities
Business Support
- Prepare agendas, briefing papers and documentation for governance and redesign groups.
- Maintain and regularly review registers of interest.
- Research information and draft responses to correspondence, including public and patient enquiries.
- Provide support, advice and training to administration teams on systems and procedures.
- Chair meetings, produce minutes and coordinate followup actions.
- Represent SCS on citywide groups and progress actions with senior management.
- Lead designated business support teams, ensuring effective operations, resource allocation and service continuity.
- Work collaboratively across Greater Glasgow to maintain consistent business support arrangements.
Operational Procedures and Data Collection
- Conduct surveys, analyse feedback, compile statistics, audits and reports, and implement improvement actions.
- Support the Senior Business Support Manager in producing documentation on operational progress, SOPs and action plans.
- Ensure staff understand and apply NHS patient feedback and complaints processes; resolve complaints or draft responses.
- Address daytoday operational issues, liaising with Estates, IT, Health & Safety, Fire Advisors and contractors.
- Ensure health, safety, security and fire systems are maintained and supported by risk assessments.
- Ensure compliance with NHSGGC policies and protocols, identifying and addressing noncompliance.
- Draft and review contingency plans for all aspects of centre operations.
Service Developments
- Lead and support projects related to service review, redesign and implementation of new services or procedures.
- Prepare and maintain project plans, monitor progress and propose corrective actions where needed.
- Contribute to funding submissions for new services, extensions or endowments.
- Liaise with Capital Planning and Estates on building works, upgrades and refurbishments, ensuring safe environments.
Staff Management
- Manage, motivate and lead business support and caretaking staff, ensuring adequate cover and effective deployment.
- Contribute to workforce planning and workforce information systems.
- Oversee recruitment, induction, training and development of business support staff.
- Develop staff skills through KSF/PDP processes, sourcing and evaluating training.
- Manage sickness absence, maintain records, conduct returntowork interviews and make Occupational Health referrals.
- Participate in staff investigations and disciplinary processes.
Finance
- Act as authorised signatory for financial payments within delegated authority.
- Ensure all financial transactions comply with Standing Financial Instructions, including petty cash, purchase orders and expenses.
Knowledge, training, qualifications and/or experience required to do the job:
Experience/Qualifications
Educated to Degree level or has significant relevant practical experience which demonstrates ability to work at degree level.
Previous relevant administrative experience in a role which required practical use of written English and use of computer systems.
Experience of managing staff within a multi-site setting.
Previous project management experience.
Previous experience of developing and implementing administrative systems is essential.
The ability to work as a key team player and respond to and meet the demands of a busy team.
Specific Skills/Knowledge
Advanced skills in practical use/development of IT applications/systems.
Required to have knowledge of operation of NHS organisation, or similar large scale organisation.
Leadership, teaching and negotiating skills with the ability to organise, motivate and develop staff.
Ability to meet deadlines, work to varying timescales and deal with numerous concurrent tasks.
High level of competence in communication (both written and oral) and in numeracy.
Excellent organisational skills.
Negotiation and influencing skills.
Personal Attributes
Excellent interpersonal skills
Good attention to detail.
Highly motivated and enthusiastic
Team player.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Lindsay Jack, SCS Manager – Lindsay.Jack@nhs.scot – 0141 886 5921
Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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