Customer Service Training Specialist & On‑the‑Floor Coach

A leading housing association in the UK is seeking a Training Specialist to join their Customer Service Centre. This role focuses on enhancing colleague confidence and service quality through targeted training and coaching. The ideal candidate will have significant experience in a contact-centre environment and strong training skills. You will work closely with leadership to identify capability needs and deliver engaging training solutions that promote the values and standards of the organization. This position offers flexible working and a supportive team environment.#J-18808-Ljbffr…