To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination, and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Key Responsibilities
- Supporting the GCE Manager in overseeing daily team operations and strategic planning
- Providing guidance, training and mentoring to junior team members
- Delegating tasks and monitoring performance to ensure service standards are met
- Assisting in onboarding new team members and contributing to development plans
- Sales & Revenue Generation
- Converting group and event enquiries into confirmed bookings
- Maximising bedroom, meeting room and event space revenue
- Client Relationship Management
- Building strong relationships with corporate, leisure and agency clients
- Conducting site visits and client meetings to showcase the hotel’s offerings
- Event Coordination
- Liaising with internal departments (F&B, Front Office, Housekeeping) to ensure seamless event delivery
- Preparing detailed function sheets and ensuring all client requirements are met
- Attending and supporting events as required to ensure client satisfaction
- Administration & Reporting
- Maintaining accurate records in the hotel’s booking system
- Preparing reports on sales performance, booking trends and client feedback
- Monitoring team productivity and suggesting improvements to processes
- Reporting Structure
- Reports to: GCE Manager (region to be specified)
- Supervisory responsibility for GCE Executives
- Can expand coverage to all Apex Hotels and locations as business needs require
Required Experience & Skills
- Proven experience in events or group sales, ideally within a hotel or hospitality environment
- Strong leadership and supervisory skills
- Strong commercial awareness and target‑driven mindset
- Excellent communication and negotiation skills
- Ability to multitask and manage multiple events simultaneously
- Proficiency in booking systems (e.g. Infor, Opera, Delphi) and Microsoft Office
Benefits
- 30 days holiday
- Training and development from day one
- Employee events and celebrations
- In‑house company interactive employee communication app
- Entry to our state‑of‑the‑art gym and pools
- Access to an external Employee Assistance Programme
- Financial Wellbeing app – flexibility to get paid earlier than usual
- £200 referral bonus when friends or family join the team
- Access to discounts and wellbeing platform “Treat Yourself Here” – savings for you and family
- Involvement in employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience (overnight stay & dinner for two)
- 50% discount at our restaurants
- Cycle to Work scheme
- Discounted room rates for employees, friends and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big – there’s a place here for you. We have one ask – that you bring your personality, ideas and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. xwzovoh Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
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