Global Manufacturing
We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team.
The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.
Customer Service Operations
Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.Provide functional cover for customer service and export activities as required.
Logistics & Export
Support the appointment and management of freight forwarders and logistics partners.Arrange export certification, documentation, and commissions.Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance.
Pricing Support
Support pricing enquiries within defined parameters and escalate where required.Global Customer & Account Support
Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms.Provide operational support to locally managed global customer accounts.
Lead, motivate, and develop the customer service and export team.Support recruitment, onboarding, training, and ongoing development of team members.Conduct performance reviews and support individual development plans.Maintain effective communication with global and regional managers, sales teams, and agents.Ensure strong two-way communication between customer service and other internal departments.
Quality, Compliance & Company Values
Support and maintain relevant ISO procedures and internal processes.Act as the primary point of contact for trade compliance matters, including export controls and customs procedures.Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments.Actively promote the company’s Safety-First culture, core values, and code of conduct.
University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience.
5+ year’s experience in a customer service, export, logistics, or trade compliance environment.Strong knowledge of customs, export controls, and international trade compliance.Strong commercial awareness and problem-solving ability.Proficient in Microsoft Office and ERP systems.Our Candidate Privacy Information Statement explaining how we will use your information is available on our website…