The Intacct Service Delivery Manager is a leadership role accountable for the performance, growth, and commercial success of the Phase 3 Sage Intacct consulting practice. This role sits above project delivery, focusing on building a high-performing team, managing the department budget, and driving strategic decisions aligned to company targets. You will own the Intacct P&L, lead consultant development, and establish the operating rhythm that enables consistent, high-quality delivery. Success is measured by team capability and utilisation, not individual billable contribution.
Strategic Objectives
- Build and sustain a high-performing, unified delivery team (PMs and Consultants)
- Embed consistent implementation methodology and best practice
- Own and manage the Intacct budget (revenue, margin, cost control)
- Drive utilisation through structured development and resource planning
- Establish clear delegation and governance to avoid hands-on delivery
Key Responsibilities
Team Performance & Development
- Lead, coach, and performance-manage the consulting team
- Set KPIs for utilisation, delivery quality, and development
- Maintain structured development plans across technical and soft skills
- Deliver internal enablement and manage training programmes
- Conduct regular 1:1s, reviews, and address underperformance
- Build capacity and bench strength to meet demand
Service Quality & Best Practice
- Define and evolve the Intacct implementation methodology
- Set and enforce delivery standards across all project stages
- Oversee BPR and QA through targeted reviews and coaching
- Drive continuous improvement via retrospectives and lessons learned
Budget & Commercial Ownership
- Own the Intacct P&L (revenue, delivery cost, margin)
- Track and report utilisation with clear corrective actions
- Support hiring, contractor use, and capacity planning
- Ensure accurate, commercially sound scoping for new engagements
Delivery Governance & Knowledge Development
- Establish and maintain a structured internal knowledge base
- Promote continuous knowledge sharing across the team
- Stay aligned with Sage product developments and roadmap
- Translate product updates into service and capability improvements
Partnerships & Strategic Relationships
- Act as primary contact with Sage Partner Success
- Build relationships with Sage and ecosystem partners
- Represent Phase 3 in partner forums and industry events
- Ensure delivery commitments are realistic and aligned to capacity
Leadership & Company Contribution
- Contribute to Phase 3 management team and company OKRs
- Collaborate on cross-functional initiatives
- Champion the Intacct practiceinternally and externally
- Experience leading professional services or consulting teams
- Strong commercial acumen with P&L or budget ownership
- Deep knowledge of Sage Intacct or similar ERP platforms
- Proven track record of improving utilisationand team performance
- Ability to operate strategically without defaulting to delivery
- Strong communication and stakeholder management skills
- Experience scaling consulting teams or practices
- Knowledge of Sage ecosystemand partner model
- Experience in training delivery or enablement design
- Unlimited paid leave (subject to our Annual Leave Policy)
- Bi-annual salary & bonus reviews
- Fully flexible work schedule
- Modern office in Manchester’s Northern Quarter
- Access to Perkbox for regular employee discounts
- 24/7 access to virtual GP appointments via Doctor Care Anywhere
- Regular team events and social nights
- Development time and funding
- Regular gifts andperks from Phase 3 to reward outstanding achievements, new members to your family, house moves and big birthdays
- Access to home office equipment
- And many more!
Salary: Dependant on Experience
Phase 3 is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. The format of the interview will be – questions based on your experience and the requirements of the role. If you require any adjustments or special arrangements to be made to our application process on account of disability please let us know in advance.
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