Account Director

Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

For over 30 years, Risk Management Partners (RMP) has been a trusted partner for public sector and education organisations across the UK. We’ve built strong, long-term relationships and a reputation for delivering exceptional risk management solutions. As the risk landscape evolves, we’re committed to helping our clients stay ahead with the right tools and strategies.

We’re looking for an Account Director to join our Southern Team. This is a home‑based role, ideally located in the South Wales area, but we’re open to flexibility for the right candidate. The opening is within the Southern Region, which starts just below the Midlands. In this role, you’ll be at the heart of our client relationships, working closely with Local Authorities, Police and Fire Authorities, and Higher Education Institutions.

How You’ll Make An Impact

• Collaborate with underwriters, account handlers, claims team and other internal and external stakeholders to deliver tailored solutions.
• Support the implementation of the Regional Business Plan as required.
• Manage the renewal/tender process, including the completion of renewal reports and/or tender evaluation documents, engaging with both legal and compliance to ensure a compliant bid.
• Actively engage in national and regional events, including ALARM, Legal Panel updates and Insurance Officers Group meetings, taking the opportunities to network with brokers, clients, and suppliers.
• Your work will directly contribute to retaining and growing our client portfolio while supporting the implementation of our Regional Business Plan.
• Build and maintain strong relationships with clients, brokers, and prospects.
• Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures.

About You

• A passion for learning and professional development, with a commitment to achieving or working towards CII/ACII qualifications.
• A solid understanding of general insurance products, services, and classes of insurance.
• The ability to analyse and extract key information from documents like tenders and proposals.
• Excellent attention to detail.
• Strong communication skills, with the ability to build and maintain relationships.
• Strong or willingness to develop presentation skills.
• A client-focused mindset, with a drive to deliver excellent outcomes.
• Proficiency in using MS Office and other relevant tools.
• Right to work in the UK.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum Core Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, with Gallagher contribution.
• Life insurance, paying 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, covering up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

Other Benefits Include

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved and tax‑effective.
• Critical illness cover.
• Discounted gym membership, with access to over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more …

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organisation. Gallagher has led with a commitment to sustainability and to supporting the communities where we live and work for more than 95 years. We embrace our employees’ diverse identities, experiences and talents, enabling us to better serve our clients and communities.

Gallagher is Disability Confident and Committed. We pledge to make our recruitment process inclusive and accessible, and to support existing employees with any long‑term health conditions or disabilities that may arise.

Applicants may have disabilities; we can provide reasonable adjustments to the application process if you let us know. For adjustments, please contact TAGlobalSupport@ajg.com or request a phone call back.

The employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be a Living Wage employer. We are committed to diversity and opportunity for all and are opposed to any form of less favoured treatment based on protected characteristics. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, and termination. We will also provide reasonable accommodations to qualified individuals with disabilities, unless such accommodation imposes undue hardship on our business.

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