Ready to step up and lead a team that truly puts the customer first?
We’re looking for a Customer Experience Team Leader to join our Rollover team — a well‑known, fast‑growing food brand — where you’ll play a key role in shaping how we support and engage with our customers every day.
This is a fantastic opportunity for someone currently in a Team Leader or Senior Advisor role who’s ready to take more ownership, lead from the front, and make a real impact.
Location – Slough
Working Hours – Monday to Friday
Contract Type – Permanent, Full‑time, Office‑Based
Brand – Rollover (Part of Pilgrim’s Europe)
About The Role
You’ll lead a customer‑focused team, ensuring we deliver a seamless, high‑quality experience across every touchpoint.
This role is hands‑on — you’ll be supporting the team day‑to‑day, improving processes, and working closely with other departments to continuously raise standards.
What You’ll Be Doing
- Lead, support and motivate a customer service team, driving high performance and engagement
- Act as a first point of escalation for customer issues, ensuring quick and effective resolution
- Monitor and manage customer service KPIs (e.g. response times, satisfaction, service levels)
- Identify opportunities to improve processes and ways of working, making things simpler and more efficient
- Support the development and coaching of team members to help them grow and succeed
- Analyse customer feedback and trends to spot issues and recommend improvements
- Work cross‑functionally with sales, operations, and logistics teams to improve the end‑to‑end customer journey
- Support reporting on weekly and monthly performance, highlighting risks and opportunities
What We’re Looking For
- Experience in a Customer Service Team Leader / Supervisor role (or ready to step up)
- Strong people skills with the ability to motivate, coach and support a team
- A proactive, “can‑do” attitude with a focus on solutions and continuous improvement
- Good organisational skills and ability to manage multiple priorities in a fast‑paced environment
- Confidence working with data and using insights to drive decisions
- Strong communication skills and ability to build relationships across the business
Why join Pilgrim’s Europe & Rollover?
- Be part of a well‑known, growing food brand with real momentum
- Work in a friendly, supportive and dynamic office environment
- Gain experience in a role with real ownership and visibility
- Opportunities to develop and progress your career within a large organisation
- A culture that values teamwork, practical thinking, and getting things done
Ready for your next step?
If you’re looking to move into a role where you can lead a team, make improvements, and shape the customer experience — this could be the perfect next move.
Apply now and take the next step in your career.
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