Overview
We are recruiting for a Train Manager to join CrossCountry at Bristol Temple Meads. If you want to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK, and if you are passionate about delivering excellent Customer Service while ensuring the safety of customers and colleagues, you may be the right fit.
Compensation & Benefits
You will receive free unlimited train travel on our services, discounted travel on other companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371 pa during training, rising to £41,292 pa upon completion of training. Average hours are 35 per week.
Responsibilities
As a Train Manager you will:
- Check and sell tickets on board our services.
- Advise customers about their journey by communicating individually & in groups.
- Ensure the train environment is comfortable by repairing and reporting defective equipment and managing luggage issues.
- Deal calmly and confidently with unexpected challenges on the railway.
- Work as part of a team with your On-Board colleagues to provide a memorable experience for all customers.
- Take the lead in any critical situation, supported by training in all procedures, rules and regulations.
Training
Your initial 10‑week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.
Work Schedule
This is not a 9‑to‑5 role; you will work shifts and weekends, but you will receive appropriate time off during the week.
Application
To apply, please submit your current CV and a covering letter explaining your reasons for applying and why you would be suitable. The close date for applications is Thursday 9th April 2026.
Requirements
Train Manager positions are safety‑critical. Successful applicants will require a safety‑critical medical and a DBS check.
Equality, Diversity & Inclusion
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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