Business Care Partner

Job Title: Business Care PartnerLocation: Brackmills, Northampton, UKWork Arrangement: hybrid, some office days as requiredEmployment: Permanent

The key responsibility of this position is to deliver high‑quality service and foster strong relationships with internal and external customers.

Tasks

• Respond to communication from both internal and external customers in a timely and accurate manner
• Manage orders and process credits on time and accurately
• Consult with Distribution Centers and Carriers to resolve issues
• Use product and process knowledge (which will be taught) to resolve relevant issues
• Continuously work to improve levels of service tailored to individual customers
• Download weekly orders and manipulate fulfilled orders via MS Excel
• Work with customer portals to manage query resolution

Requirements

• Fluent English (spoken and written).
• Proficiency in MS Excel and SAP is highly desirable.
• Prior experience in a customer service role.
• Strong interpersonal and communication skills, with a customer‑focused and solution‑oriented approach.
• Ability to adapt to change and work effectively in a dynamic, growing organization.

Benefits

The Details:

You’llreceive a great benefits plan, including:

• Discretionary bonus, 25 days annual leave + bank holidays increasing with length of service.
• Discounts on Stanley Black & Decker tools and other partner programs.

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