Private markets are becoming a more important part of wealth portfolios, but the operating model that supports them is still immature, fragmented, and highly manual.
Across the market today, subscriptions, redemptions, investor onboarding, document handling, cash movement, exception management, reconciliations, and servicing events often still depend on emails, PDFs, spreadsheets, offline approvals, and institution-specific workarounds. That makes private markets harder to scale, harder to control, and harder to deliver consistently through wealth channels.
InvestCloud is a private-equity backed platform business supporting over $6 trillion of assets globally, with deep, long-standing relationships across the asset and wealth management ecosystem. The firm works with many of the world’s largest wealth managers at true institutional scale.
InvestCloud’s Private Markets Network (PMN) is designed to change how private markets are delivered into wealth. PMN is a network-level execution and processing platform designed to standardise and digitise the workflows required to support private market investing. It is intended to help the market move from fragmented bilateral processes towards a clearer, more controlled, and more scalable operating model.
This role sits in the middle of that operating model challenge. It is focused on understanding how private markets workflows actually operate today, documenting them rigorously, and helping define what a better future-state process should look like within PMN.
Purpose of the Role
The Process Mapping Analyst – Private Markets Network (PMN) will be responsible for analysing, documenting, and improving end-to-end operational processes across the PMN ecosystem.
This is a genuine process mapping and business analysis role.
The role is focused on:
- capturing current-state workflows in a structured, evidence-based way
- decomposing complex processes into clear steps, hand-offs, decisions, inputs, outputs, and control points
- supporting future-state design through gap analysis, issue identification, and workflow redesign
- producing high-quality artefacts that can be used by business, operations, product, and technology teams
What You’ll Actually Be Doing
- Running discovery sessions with operations, product, or client teams to understand how a subscription, redemption, transfer or other relevant processes actually work today.
- Building current-state process maps that show each step, decision point, exception path, and participant hand-off across a private markets workflow.
- Documenting where documents, data, approvals, instructions, and cash move between wealth managers, asset managers, administrators, and other parties.
- Using workshop output and stakeholder interviews to validate pain points, breaks, control gaps, and operational dependencies.
- Comparing the current process to the PMN target-state and identifying what needs to change in workflow, governance, controls, or data requirements.
- Producing swimlane maps, process narratives, SIPOCs, RACI views, issue logs, and requirements summaries that can be used by downstream teams.
- Helping product and engineering teams understand the real operational process PMN needs to support – not just the idealised version.
Key Responsibilities
Process Discovery & Current-State Mapping
- Conduct structured process discovery with internal stakeholders and external market participants.
- Capture current-state workflows end-to-end, including triggers, tasks, decisions, inputs, outputs, roles, systems, documents, controls, and exception scenarios.
- Map operational flows for key private markets processes such as subscriptions, redemptions, fund/firm onboarding, order routing, cash movement, reconciliations, servicing events, and issue resolution.
- Ensure process maps accurately reflect how work is really performed in practice, including manual workarounds and off-system activity.
Process Documentation & Standards
- Produce high-quality artefacts including swimlane diagrams, process narratives, standard operating procedures, RACI matrices, SIPOCs, and workflow summaries.
- Apply a consistent process mapping methodology so artefacts are clear, structured, and comparable across workstreams.
- Maintain process inventories, version control, and documentation traceability across PMN workflow design.
- Support the development of common process taxonomy, mapping conventions, and documentation standards for the PMN programme.
Future-State Design & Gap Analysis
- Support the design of future-state PMN workflows by comparing current-state processes against target operating model assumptions.
- Identify bottlenecks, duplication, control gaps, break points, and opportunities for simplification or automation.
- Document process gaps, design considerations, and implications for workflow, governance, controls, data, and participant responsibilities.
- Help define clearer roles, hand-offs, and escalation paths across wealth managers, asset managers, administrators, custodians, and platform providers.
Requirements Translation & Stakeholder Engagement
- Translate process findings into clear business requirements, user stories, workflow requirements, and operational design inputs for product and technology teams.
- Facilitate workshops and playback sessions to validate process maps, challenge inconsistencies, and align stakeholders on the same view of the process.
- Support traceability between process maps, business rules, controls, service levels, and technology requirements.
- Work closely with cross-functional teams across strategy, product, operations, legal, compliance, and engineering to ensure process design supports PMN objectives.
- Experience in process mapping, business analysis, operational design, or operating model work within financial services, fintech, consulting, or market infrastructure.
- Strong process mapping capability, including the ability to document end-to-end workflows using swimlanes, decision points, hand-offs, exception paths, and controls in a structured and logical way.
- Experience running stakeholder interviews, process walkthroughs, and workshops to gather and validate process detail.
- Ability to translate ambiguous or fragmented process input into clear artefacts, including process maps, process narratives, SOPs, requirement summaries, and action logs.
- Strong analytical skills, including current-state assessment, root-cause identification, gap analysis, and issue structuring.
- Excellent attention to detail, with the discipline to ensure process documentation is accurate, complete, and internally consistent.
- Strong written and verbal communication skills, including the ability to present process findings clearly to both business and technical audiences.
- Comfortable working in an environment where the target-state model is evolving and where process rigour is needed to create clarity.
- Exposure to private markets, alternatives, managed accounts, fund operations, custody, transfer agency, or wealth management infrastructure.
- Experience with process mapping tools such as Visio, Lucidchart, Miro, or BPMN-style documentation.
- Familiarity with process management techniques such as SIPOC, RACI, control mapping, issue logging, and current-state / future-state analysis.
- Experience supporting workflow redesign, operational improvement, digitisation, or straight-through processing initiatives.
- Understanding of the practical operating constraints faced by wealth managers, asset managers, administrators, and service providers when processing private market activity.
Personal Attributes
- Structured, methodical, and intellectually rigorous.
- Naturally curious about how processes actually work in practice.
- Comfortable asking detailed questions and challenging gaps or inconsistencies constructively.
- Low ego, high ownership, and able to work across teams with different perspectives.
- Able to bring order to ambiguity without overcomplicating the answer.
About InvestCloud
InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com.
Our Values
- Client Connected
- Human Centered
- Respect + Integrity
- Discretionary bonus
The actual salary will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location.
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