About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our Opportunity
Join Automation Anywhere, the leader in Agentic Process Automation (APA), and make a direct impact on how the world’s leading organizations transform their business through automation.
Location
Hybrid role with regular onsite workdays from our London, UK office.
You Will Make An Impact By Being Responsible For
- Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact.
- Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices.
- Adoption & Value Realization: Driving product adoption and usage across customer environments.
- Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders.
- Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations.
- Customer Advocacy: Representing customer feedback internally to improve products and services.
You Will Be a Great Fit If You Have
- Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
- 7+ years in technical account management, customer success, or similar technical customer-facing role.
- Experience working with enterprise or mid-market customers.
- Working knowledge of Automation Anywhere products and RPA concepts.
- Awareness of Agentic AI, APA, APIs, and AI-driven automation offerings within Automation Anywhere.
- Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell) and experience with APIs, integrations, and tools like Postman.
- Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
- Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
- RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred.
You Excel In These Key Competencies
- Customer Focus: strong commitment to delivering value and ensuring customer success.
- Technical Problem Solving: ability to troubleshoot and resolve technical issues effectively.
- Communication Skills: ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
- Collaboration: strong ability to work cross-functionally with Sales, Support, and Product teams.
- Execution & Ownership: proactive, organized, and accountable for driving outcomes.
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
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