An established organisation is seeking a hands‑on Second Line Support Engineer to play a key role in the day‑to‑day running of their IT function. This is a varied, user‑focused position where you’ll support colleagues across the business while also contributing to system upgrades, improvements, and wider IT initiatives.
Key responsibilities
- Provide 1st and 2nd line support for IT issues and requests
- Deliver day‑to‑day support across hardware, software, and core systems
- Support users both on‑site and remotely
- Assist with system upgrades, deployments, and continuous improvement work
- Help ensure systems remain secure, stable, and high‑performing
- Manage support tickets and liaise with external providers when required
What we’re looking for
- Experience in an IT support or service desk environment
- Good knowledge of Microsoft 365, Windows, and Active Directory
- Exposure to Windows Server and Azure environments
- Able to manage workload independently and prioritise effectively
- Strong communication skills with the ability to simplify technical issues
- Comfortable working in a fast‑paced, time‑sensitive environment
What’s on offer
- Broad exposure across different areas of IT
- Opportunity to get involved in projects and build your experience
- Collaborative team environment with room to progress
Please note: Sponsorship is not available for this position.
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