PURPOSE
As the Engineering Manager, you will be key to unlocking the potential of our engineers, to help them realize their professional development and career ambitions, and to continuously push the bounds of best practice within Engineering at Global Payments Integrated. While delivering the highest quality software at the fastest possible velocity.
We are seeking an experienced, self‑motivated, passionate, dedicated, and highly productive Engineering Manager for Global Payments Integrated’s Engineering team across Ireland and the UK. Engineering develops our Genius product, our key market differentiator, and also the Payment Gateway which Genius integrates into. You will be responsible for a number of teams across a range of concurrent projects and initiatives, and will collaborate with colleagues from within Ireland and the UK, and in our US offices, and will be well‑versed in handling multiple channels of activity.
The engineering teams are responsible for the full life‑cycle analysis, design, development, and testing of the Global Payments Integrated software, including security and performance aspects. You will be expected to lead and to provide best practices across the life‑cycle for multiple concurrent projects, as well as providing support and mentoring to their teams.
DUTIES AND RESPONSIBILITIES
- Establish technical direction across the organization with a sound and pragmatic approach to delivering the highest quality software at the fastest possible velocity
- Realise the potential of every engineer through excellent leadership, support and mentoring
- Manage multiple engineering teams various Global Payments product lines
- Work with Product Architects to ensure engineering efforts are delivering the correct product requirements
- Work with Engineering Management to define best practices and ensure they are being adhered to
- Coordinate with Delivery to ensure efforts are being planned, prioritised, executed, and reported against
- Ensure projects are delivered to Production in a timely and quality manner
- Triage production issues to understand root causes
- Conduct 1-2-1s, performance reviews and career management with team members
- Manage dependencies, resolve issues, and highlight risks ahead of team to maximise the product flow of the engineering teams
- Ensure teams are consuming from, and contributing to, strategic engineering initiatives such as Global Payments Integrated Test Execution Framework, DevOps Lab, Performance Lab etc
- Conduct Interviews and technical auditions to expand the engineering team footprint
- Play an “in the trench” leadership role - conduct standups, attend Analysis and Design workshops, oversee release deployments, etc.
COMPETENCIES (KNOWLEDGE / SKILLS or ABILITIES / BEHAVIOUR)
Self Management:
- Can take ownership of assigned items on workstack and balance deliverables vs team support
- Dedicate personal time commitments to getting assigned workstack items completed
- Ensure escalation of issues and actioning of items in a timely manner
- Commitment to self development
Organisation:
- Ability to professionally interact with appropriate stakeholders and meet their expectations
- Ability to manage dependencies and team deliverable quality
- Ensure that team issue identification and analysis is completed in a timely manner
- Ability to execute team MVFs
Communication:
- Maintain professional and courteous interaction with colleagues, management and stakeholders
- Ability to provide clear, accurate, precise and concise status and reporting to team, management and stakeholders
Team Working:
- Maintain a professional and courteous interaction within the teams and between other teams
- Ability to provide regular updates on team dependencies
- Ability to align with stakeholders expectations
- Excellent inter-team engagement skills
Reliability:
- Great timekeeping and attendance
- Great meeting participation and attendance at meetings
- Deliver on own commitments and demonstrate high quality on deliverables while being accountable for your team commitments
- Ensure timely escalations of any issues and timely resolution of team issues to HR
Understanding:
- Proficient knowledge of assigned work and tasks along with relevant domain
- Proactively seek to understand requirements
- Knowledge and understanding of stakeholder roles and responsibilities and awareness of team projects, the architect roadmap and stakeholder interaction
Solution:
- Create fit‑for‑purpose solutions to deliver on requirements by using best practices, patterns, principles etc in the relevant field
- Consider multiple aspects of the solution
- Proactively seek expertise and share knowledge
- Create Fit‑for‑Purpose Documentation – solution and decisions
- Lead options based planning and agreement with stakeholders
- Contribute to roadmap planning with architects
- Technical Solution Options and Impacts
- Measure and keep track of the impact of Change Requests
Execution:
- Produce fit‑for‑purpose work
- Work is of expected quality as per understanding, solution and department practices and standards
- Seek regular feedback
- Help avoid rework
- Timely resolution of team issues
- Assignment of team resources to projects
Quality:
- Work is demonstrably fit‑for‑purpose
- Ensure supporting artefacts are accurate and precise
- Testability is automated wherever possible
- Defects are minimised, and should not have been catchable under reasonable test expectations
- Minimise likelihood of project delays. number of release candidates and production rollbacks
Deliverables:
- Ensure deliverables are fit‑for‑purpose and approved by stakeholders
- Ensure the quality of deliverables are as per stakeholder agreement and department practices and standards
- Ensure defects are minimised, and should not have been catchable under reasonable test expectations
- Provide constructive issue resolution
QUALIFICATIONS
- BSc or MSc or equivalent in Computer Science or related field
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