Inside Sales Executive

Inside Sales Executive / Sales Executive – Based in Preston

Exciting opportunity for an Sales Executive for a fast paced Creative Service business in the Preston area. This is a great opportunity for an individual who enjoys working in a SME working closely with customers and collaborating with all departments within the business.

Duties and responsibilities include:

• Dealing with both inbound sales enquiries and outbound sales activity via telephone, email, web platform, live chat and social channels and converting to sales.
• Building a qualifying pipeline leading to sales conversion.
• Establishing the customers’ requirements through building rapport and using effective questioning whilst upholding our companies Values.
• Solution finding, concept building producing quotes and proposals in line with needs.
• Identifying upsell opportunities whilst providing a high level of customer service. Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.
• Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery.
• Maintain regular contact with customers to encourage future business.
• Make sure that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain an up-to-date database.
• Contact existing clients to ensure the business is retained by winning back the rebook.
• Proactively contact lapsed customers to re-engage and promote our services with the aim of winning back any potential future business.
• Take initiative by proactively identifying new opportunities and take responsibility for initial contact with a view to generating new business.
• Keep all client information up to date in our systems, maintaining accurate records and facilitating seamless handovers with other departments.
• Through ownership and actions, focus and commit to achieving the overall agreed Sales Targets and team KPIs.
• Plus any other reasonable tasks as required by the business.
• This is an ideal opportunity for a driven individual who enjoys a consultative, customer service focused sales approach.

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