The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Key Responsibilities
● Own and grow a portfolio of customer accounts
● Drive renewals, contract extensions, and expansion revenue
● Identify and close upsell and cross-sell opportunities
● Build strong relationships with senior customer stakeholders
● Ensure customer satisfaction to maximise retention and lifetime value
● Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
● Advocate for customers internally, sharing feedback and insights with product and leadership teams
● Identify expansion opportunities where they align with customer needs and success
● Support contract renewals and commercial discussions in partnership with sales
● Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
Skills & Experience Required
● 6+ years’ experience in Account Management, Customer Success, or a similar role
● Proven experience managing renewals, account growth, and customer retention
● Strong commercial acumen with the ability to balance customer value and revenue growth
● Excellent stakeholder management, communication, and negotiation skills
● Experience working with senior and C-level client stakeholders
● Data-driven mindset with experience using CRM and customer success tools
● Strong problem-solving and escalation management skills
● Working Knowledge with integration tools or integration platforms
Understanding of APIs (e.g., REST APIs) and system integrations
● Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
● Experience supporting technically complex or solution-based customer accounts
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