About Third Space
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us—and we wouldn’t have it any other way. This is our space.
About the Role
We are committed to ensuring outstanding quality and excellence in every area of our offering and making continuous improvements to our member experience; this is where we need you, a passionate, dedicated and professional individual with an interest in health and fitness with your own flair of originality. We’re currently looking for an Operations Manager to join our business as an integral part of the team at our club in Canary Wharf. This is a crucial and high‑profile role for our business. In the last three years, we have developed four people from this role into a General Manager position and we are looking for somebody with the same high potential and ambition.
Responsibilities
- Support the Senior General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.
- Contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and Senior GM where necessary.
- Ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.
- Demonstrate strong leadership skills, including managing and developing a team, ensuring a great member experience and proactively dealing with member feedback and complaints.
- Possess a full understanding of managing the club as a Duty Manager or above.
Qualifications
- Strong leadership and team‑management experience.
- Experience managing a club or hospitality operation at a Duty Manager level or higher.
- Excellent communication skills and a proactive approach to member service.
- Demonstrated commitment to health, safety and operational excellence.
Benefits
As well as joining a high‑growth, entrepreneurial and premium lifestyle brand, we have a suite of benefits designed to help you maximise good health and wellness. You and a friend or family member will be given a complimentary group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands. Additionally, you’ll be rewarded with a good holiday allowance, study support, as well as opportunities to contribute to the overall People strategy.
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