Business Support Officer (Children’s Services)
Telford & Wrekin Council – Darby House, Lawn Central, Telford
Permanent, part‑time – 18.5 hours (Wednesday afternoon, Thursday, Friday)
Are you organised, tech‑savvy, and ready to make a difference? We’re looking for a Business Support Officer to join our fast‑paced team supporting children and families across Telford and Wrekin. The role provides vital administrative and organisational support to front‑line social care teams, including accurate record‑keeping, managing inboxes and workflows, supporting statutory and operational processes, minute taking, handling sensitive information appropriately, and ensuring tasks are completed within required timescales. Strong communication skills, attention to detail, and the ability to work confidently in a fast‑paced environment are essential.
Responsibilities
- Provide top‑tier admin support to frontline teams in Children’s Safeguarding, Family Support, and Education & Skills.
- Minute meetings, manage data, and handle sensitive information with confidence.
- Collaborate with professionals across services and help drive continuous improvement.
Qualifications
- Strong IT skills (Microsoft 365, databases, etc.)
- Excellent communication and time‑management skills
- A proactive mindset and eagerness to learn
- Ability to work independently and as part of a supportive team
Why Telford & Wrekin?
We’re proud to be rated Outstanding by Ofsted – the only authority in the West Midlands to receive this accolade twice. Here’s what Ofsted said in April 2024:
- “Exceptional social work practice”
- “Participation is a real strength”
- “Care leavers benefit from a generous local offer”
- “Staff feel valued and supported by visible senior leaders”
How to Apply
Visit our recruitment pages or contact Kathryn.Rowe@telford.gov.uk or csrecruitment@telford.gov.uk. Please click on the links below to view the job description and person specification. We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters. A CV template is available if you do not already have a CV.
Benefits
- Competitive salaries and a fantastic leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments
Please note: We do not hold a sponsorship licence for visas.
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