Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Role Overview
Santander is looking for a Customer Experience Advisor based out of Keighley Branch, working 35 hours per week on a rota’s basis Monday to Saturday, between 8am & 6pm.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. You’ll thrive on the variety and take satisfaction for operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop your knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Required Experience
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required).
- The ability to communicate effectively with customers to truly understand their needs (Required).
- A real desire to go above‑and‑beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Starting salary of £25,000 plus a £500 annual cash allowance.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with an option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental and health assessments).
- We put 8 % of salary into your pension; we’ll match up to 12.5 % of salary and can provide cash options.
- Protection for you and your family, including company‑funded death‑in‑service and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success through share plans.
- As a Santander UK employee, you can request staff versions of our products (e.g., Edge Current Accounts and Credit Cards) with no fees, plus access to other deals.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Whole‑life wellbeing support, including access to wellbeing partners and a suite of apps, discounted gym and fitness access, online classes, flexible healthcare and mental health support.
- Support for every life stage with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities.
- Global growth opportunities to shape your career and learn new skills across our international network.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
Right to Work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa or permit, this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa or permit is unsuccessful, Santander will not proceed with your application.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
Next Steps
If this sounds like a role you are interested in, please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch via email: resourcing@santander.co.uk.
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