Job: Customer Service Consultant – Part Time
Contract Type: 12 Month Fixed Term Contract (Part Time)
Function: Branch Banking
Location: Chatham
Hours: Part Time 21 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits
How You’ll Make a Difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way. By going the extra mile and offering financial support that might even change their lives, you build a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embrace digital, developing a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.
Location Requirements
Candidates must be able to commute to other branch locations, typically a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.
What We Offer In Return
We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,223) to take as cash or spend on flexible benefits (dental plan, cycle2work, extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private healthcare
Join Our Team
If this sounds right up your street, come and join our team. We make things happen!
Inclusion Matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.
TSB is a Disability Confident Leader. If you meet the minimum criteria, we’ll ensure you’re considered. Please let us know what adjustments you’d benefit from throughout our process.
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