Customer Experience Advisor | S1 | Retail Banking | Brighton Branch

Customer Experience Advisor

Location: Brighton Branch; Hours: 35 hours per week, Monday to Saturday, 8am-6pm; Employment type: Full-time.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service face‑to‑face or over the phone (Required).
• Effective communication skills with customers to truly understand their needs (Required).
• Desire to go above and beyond for customers (Preferred).
• Team working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Salary: £25,000 plus a £500 annual cash allowance.
• Holiday: 25 days + bank holidays, increasing to 26 days after 5 years of service; optional purchase of up to 5 days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• Pension: 8% of salary contributed by Santander (up to 12.5% if you contribute), with optional cash conversion.
• Protection: company‑funded death‑in‑service benefit, income protection insurance and optional discounted life assurance & critical illness cover.
• Share plans to share in Santander’s success.
• Staff product discounts, including no‑fee Edge Current Accounts and Credit Cards.
• Competitive rewards reflecting your impact and value.
• Wellbeing support: access to apps, gym/fitness discounts, weekly online classes, flexible healthcare & mental health support.
• Family and parental support: enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities to give back to communities.
• Global growth opportunities across Santander’s international network.

Compliance & Equal Opportunity

We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. All applicants must have the right to work in the United States.

How to Apply

If this role interests you, please apply. For assistance during the recruitment process, contact resourcing@santander.co.uk.

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