Operations Manager MSC
As part of Mitie Cleaning & Environmental Services, the Operations Manager MSC leads operational delivery across designated regions, ensuring service excellence, strong financial performance, and effective team leadership across specialist and general cleaning operations.
Key Responsibilities
- Lead operational delivery, ensuring high-quality cleaning services and strong customer satisfaction.
- Line-manage team leaders and operational teams, providing coaching, feedback and development support.
- Ensure KPI, SLA and compliance requirements are consistently met across all contracts.
- Maintain strong financial management including labour planning, P&L awareness and cost control.
- Coordinate subcontractor activity, ensuring efficient and compliant service delivery.
- Build and maintain strong client relationships, acting as a trusted main point of contact.
- Champion system adoption including Servicetrac, CASH and WP+ for performance and reporting.
- Support growth opportunities, retention activities and new service line development.
Person Specification
- Strong understanding of Health, Safety, Environment and Quality systems.
- Proven leadership experience managing dispersed operational teams.
- Strong commercial acumen with the ability to support budgeting and financial reviews.
- Excellent communication skills with the ability to influence and build relationships.
- Problem‑solving ability with a proactive, organised working style.
- Full UK driving licence and willingness to travel.
Health & Safety
- Follow all Group and company H&S procedures and use all equipment safely.
- Report hazards, incidents, deficiencies or training needs promptly.
Information Security
- Comply with Mitie information security procedures and report risks or incidents immediately.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zeeshan Siddiqui at Zeeshan.Siddiqui@hays.com.
Join our Mitie Team
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
#J-18808-Ljbffr…