Change and Excellence Manager, Reinsurance Operations

# # **Primary Details**Time Type: Full timeWorker Type: Employee**The Opportunity**Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.**About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.**Your new role*** Lead and manage small to medium-sized projects, ensuring timely delivery and alignment with business goals* Conduct discovery sessions to understand current processes, challenges, and opportunities* Gather and document business requirements through stakeholder engagement and data analysis* Analyse data to identify root causes and assess the impact of proposed changes on financial performance, operations, and customer experience.* Translate business needs into clear, actionable requirements for technology and operational teams* Build strong relationships with stakeholders to ensure alignment and buy-in for change initiatives through clear communication and collaboration* Implement change processes that support smooth transitions and adoption of new ways of working* Support continuous improvement initiatives and contribute to a culture of innovation within the division**About you**You’re a curious, analytical thinker who enjoys solving problems and driving meaningful change. You bring a structured approach, a collaborative mindset, and a strong desire to grow your skills in transformation and improvement.We’re looking for someone who can demonstrate:* Experience in a business or change-focused role, such as Project Lead, Product Owner, Business Analyst or Change Consultant.* Exposure to Insurance, Reinsurance, or broader Financial Services, with an understanding of the complexities these sectors bring.* Strong analytical skills, with the ability to interpret data, identify root causes, and measure the impact of change* Excellent communication and stakeholder engagement, with the ability to build trust and translate complex ideas into clear, actionable insights* Proven ability to gather and document business requirements, running effective discovery sessions and engaging stakeholders* Project coordination skills, including building and managing plans, tracking progress, and aligning teams* Understanding of change management principles, with a focus on supporting smooth transitions and adoption* Problem-solving mindset, comfortable navigating ambiguity and developing practical, business-focused solutions* Adaptability and a growth mindset, eager to learn, take on new challenges, and develop expertise in change and strategy**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:As well as the benefits below we also offer an extensive choice of other options to suit you! * 30 days holiday a year with the option to buy up to 2 additional days.* Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.* Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.* Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.To learn more about benefits of working with us, click **Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:* **Insurance Post British Insurance Awards 2025:**Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance* **AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year* **Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer* **Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployeeTo learn more about our achievements, click **Apply now and let’s make it happen!**If you’re looking for a career that combines your expertise and your empathy, click Apply today.Your career. At the heart of it.**Skills:**Change Management, Coaching, Collaboration Tools, Communication, Conflict Management, Critical Thinking, Delivery Management, Impact Evaluation, Intentional collaboration, Managing performance, Negotiation, Project Delivery, Risk Management, Stakeholder Management, Waterfall ModelApplication Close Date: 13/04/2026 11:59 PMHow to Apply:To submit your application, click “Apply” and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.* **Location: London / Leeds / Manchester*** **Type: Permanent, full time*** **Hybrid role, happy to talk flexible working**#J-18808-Ljbffr…