Service Centre Manager – UK Service Centre

Service Centre Manager – UK Service Centre page is loaded## Service Centre Manager – UK Service Centrelocations: Manchester – Howden Housetime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 10, 2026 (9 days left to apply)job requisition id: R0016927Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.**Service Centre Manager** to lead a multidisciplinary team supporting our group health and group risk insurance clients.In this pivotal role, you’ll drive high‐quality administration, ensure strong operational and regulatory controls, and foster a culture of professionalism and continuous improvement. You’ll be the first point of escalation for complex queries, support capability development across the team, and champion outstanding client outcomes.**What you’ll be doing*** Leading, coaching, and developing a high‐performing team across health and risk administration* Ensuring accurate, timely delivery of all service milestones* Overseeing workload planning, operational controls, and process consistency* Acting as a trusted escalation point for complex client issues* Embedding governance, compliance, and quality assurance standards* Driving efficiencies, improving workflows, and supporting change initiatives**What you’ll bring*** Strong leadership skills with experience developing capability in others* Sound judgement, calm decision‐making, and a solutions‐focused mindset* A collaborative working style and commitment to delivering excellent client outcomes* An ability to coordinate operational delivery across multiple product linesA sound understanding of group private healthcare and group risk administration is desired. If you’re ready to shape a high‐performing team, elevate service excellence, and make a meaningful impact in a growing organisation, we’d love to hear from you.**Location: Manchester | Department: Support Services (UK Service Centre)**A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:* Our successes have all come from someone brave enough to try something new* We support each other in the small everyday moments and the bigger challenges* We are determined to make a positive difference at work and beyond# # **Reasonable adjustments**We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent#J-18808-Ljbffr…